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Very good 7.2
Based on 3201 reviews

Recent customer comments

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Very good

based on 3201 reviews
  • Cleanliness 7.5
  • Facilities 7.7
  • Location 7.6
  • Room Comfort/Standard 7.0
  • Service 7.3
  • Value for money 7.2
  • Food/Dining 6.7
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CHOY A. from United Kingdom
Stayed 7 nights in June 2015
Value for money
Reasonable rate, proximity to train station, airport limousine bus stops at hotel
Have stayed at this hotel many times when visited Tokyo, this time the hotel is under renovation, probably preparing for the 2020 Olympics. We were glad to see the wallpaper, door handle, curtains and some furnitures have been refurbished in the room, and we could not hear noises from the renovation at all. However, the housekeepers/cleaners could have done a better job as we found some dirty spots were not wiped properly e.g. behind the water taps on the sink, top of the wall unit of the hair dryer was full of dust etc. Although the hotel is about 15 minutes walk to Shinjuku station, there is an underground walkway, this will be a benefit if it rains as you won't get caught in the rain. The walkway also connects to Odakyu Dept Store and Keio Dept Store. For breakfast option, there are fast food chains just a few minutes walk from the hotel, therefore we never have breakfast at the hotel. We'll definitely choose to stay at Washington in our future trips, but hope that it won't increase it's rates after renovation.
Reviewed July 12, 2015

Fang C. from Malaysia
Families with older children
Stayed 2 nights in June 2015
Great Location
Convenient, Clean and Direct stopover for Airport Limousine Bus
Reviewed July 08, 2015

Sally S. from Indonesia
Stayed 4 nights in June 2015
my review
The location is near shinjuku station, room was so clean
I was stayed there about 3 nights. I thought their room was so small, so its not a good decision to stay there with couple. But their staff was great. Thankyou
Reviewed July 08, 2015

Jon C. from Philippines
Stayed 4 nights in July 2015
Value for Money
Price, Accessibility to the airport by Airport Limousine
Good and will stay again for next trip to Tokyo
Reviewed July 07, 2015

thomas L. from Australia
Solo travelers
Stayed 2 nights in June 2015
The rooms aren't great size wise, OK for the price
Reviewed July 07, 2015

Michelle S. from Malaysia
Families with older children
Stayed one night in July 2015
great location
location, family mart, great staff performance
slept like a baby for a night and really appreciated the luggage deposit...!
Reviewed July 06, 2015

Ashari H. from Singapore
Families with young children
Stayed 4 nights in November 2014
A decent stay
Convenient store
Hotel receptionist wasn't friendly.
Reviewed July 06, 2015

Wu H. from Taiwan
Solo travelers
Stayed 6 nights in June 2015
Reviewed July 04, 2015

SAOWALUCK W. from Thailand
Families with young children
Stayed one night in April 2015
Good location
Convenient save comfortable
Love it will be back again
Reviewed July 04, 2015

Regina D. from Philippines
Families with older children
Stayed one night in June 2015
Access to Limo bus to Narita airport; near many tourist attractions; near Shinjuku station and shopping
Will consider this hotel in my next visit
Reviewed June 28, 2015