arrow-up-icon Get points on your miles program!
Back to hotel info

Exceptional 9.1
Based on 185 reviews

Recent customer comments

Filter by traveler type
Exceptional



based on 185 reviews
  • Hotel Condition/Cleanliness 9.7
  • Facilities 8.6
  • Location 8.9
  • Room Comfort/Standard 9.5
  • Service 9.4
  • Value for Money 8.8
  • Food/Dining 8.2

9.3 Yvonne B.
United Kingdom
March 16, 2016
Superb hotel with everything you need
Location directly above subway lines was perfect, especially in heavy rain. Room comfort and size. View from 29th floor room.
Superb in every way and worth the splurge.

9.7 Michael H.
Denmark
January 27, 2016
Luxury hotel in Tokyo
Rooms were spacious, staff faultless and location is convenient.
Felt very welcome from arrival through departure. Everything taken care of to high standard in a low key manner. Rooms are sizeable with lots of storage space.

10 John I.
United States
January 19, 2016
Always a wonderful experience to stay here!
Japanese atmosphere, truly great staff, beutiful setting and convenience to transportation
I've stayed at many hotels in Tokyo over the past 30+ years, but the Capitol Hotel Tokyu is at the top of my list. It's not a standard-issue international hotel, as distinguished by the modern Japanese touches throughout. The hotel provides a standard of care for its guests that is seldom matched.

9 Boon L.
Singapore
January 04, 2016
The Capitol Hotel Tokyu
practically direct access to 4 important subway lines, beautiful green oasis, zen-like hotel interiors with great views of the city
A calming, beautiful, zen experience, amidst the quiet efficiency of the staff and the large views of the city from the room. Everything in the room was thoughtfully provided and works well. [a broken bulb in the bathroom was quickly fixed; stored luggage was sent down in a very timely manner to await the arrival of airport transportation]. A particularly fortuitous event during our stay over the new year eve/day was the witnessing of the New year visits of the locals to the HIE SHRINE for good blessings just next door to the hotel.

8 Jacksen H.
Indonesia
December 31, 2015
standards has dropped over the years
Location, cleanliness and less crowded
IT contrasted quite significantly to my first stay. staff performance dropped, ( some of the staff were not as well mannered) and also forgot my request for a twin bed which i had told them way in advance many months back, which they had to resort me to a twin bed smoking room eventually ( i do not smoke) My rooms ( 45 sqm versus 71 * rough estimation) was much smaller than my first stay although i paid the same price Now that the hotel is more well known and achieving higher occupancies than when i stayed the last time their standards dropped.

8.7 Susan A.
Philippines
December 28, 2015
Love Capitol
Design excellent amenities very good staff good
It was as I expected. They could improve their breakfast buffet though.

10 phakwimon K.
Thailand
December 16, 2015
Great stay in tokyo
Big sized rooms, helpful staffs, located right above metro station

8.3 soontaek J.
South Korea
October 17, 2015
Something has to be done about the staff attitude
location, room condition

7.3 cheryl S.
Singapore
October 17, 2015
Great hotel .
Transportation, Hugh spacious room n service great

8.3 krirkphol M.
Thailand
October 03, 2015
Nothing is here , But all are Near
Location , room size , clean
I booked this hotel due to price different from other 5 star by almost 60% cheaper ... As I stay I found that nothing is in the location of Hotel for me ... However it is 15-20 mins to where I usually go have lunch or dinner ... So weird ... But it makes dinner and lunch much easier to get to in that sense I am hardly late ... However limited things to do for real serious foodie ... Nothing to shop for brand ... However if taxi is ur main transport and u can pay ... It is easy to close to everywhere ... Nothing ( best restaurants ) was more than 3000 yen away