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Recent customer comments

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Very good



based on 927 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.3
  • Location 7.2
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 6.9

YUYA K.
Vietnam
January 11, 2016
Nice location and service
1. Location. 2. Price.3. Service.

Sorabh N.
India
December 20, 2015
Clean rooms and good location
Customer service , location , cleanliness
Good location, clean big rooms and friendly and helpful staffs

Marc L.
Australia
December 09, 2015
friendly but off the beaten track
breakfast, friendly staff, quiet location
room on ground floor small and bathroom musty smell, Hotel has seen better days, better to say at riverfront in Ventiane

Roger D.
United Kingdom
December 03, 2015
Hotel bedroom did not match the photo on the websi
Quiet, helpful staff, breakfast.
No easy chair in the bedroom, no kettle either.

David R.
United Kingdom
November 26, 2015
Vientiane, Loas
Good value for money, Vientiane is very small for city, let alone a Capital City, so location is not critical, Supportive staff with taxis, tuk tuks and guidance
A pleasant stay, in a pleasant, but small, city.

Hans B.
Netherlands
November 25, 2015
Highly Recommended hotel for your stay in Vientian
Close to the Thai consulate, near the shopping mall, very clean hotel
The hotel room was extremely clean, they even cleaned extra when i went out for lunch. I highly recommend the restaurant Rendez Vous few minutes walk from the hotel. The stuff was very friendly and super helpfull. The thai consulate is not that far: 25 minutes walk in the blazing sun or 5 minute ride by taxi i would definitely stay at this hotel again !

PETER B.
Australia
November 15, 2015
location, price, staff
Management, location, food
I had a pleasant stay in Vientiane. The room was comfortable to a point however the bed mattress was in desperate need of replacement. The room was without a phone or compendium. Every morning, someone was hammering nails nearby which woke me far too early. What made up for this was the staff. They were attentive and tried their best to please. The manager (female) was gorgeous, always smiling and jumped to attention the moment anything was needed, including calling taxis etc. I seemed to have missed breakfast the first 2 mornings but caught it on the last day, but it was small and in fact had I breathed to deeply, I would have inhaled it, however the bread was very good. Air conditioning in the lobby was always turned off and made sitting too long to eat simply unbearable. Tip, remove the room key from the tag so the power remains all whilst you are out otherwise the room will not be cool and comfortable in time to sleep. Bring earplug in case its still hammer time.. ;)

Antony P.
Australia
November 07, 2015
Great Staff
Staff. Atmosphere, Room.
This is a truly beautiful hotel and a wonderful experience. The staff were wonderful, the room just heaven and the hotel itself a relic of Colonial Laos. One of the staff told me the people who work at Arrun Hotel are a family and it shows. They are more casually dressed than a 5 ***** Hotel without all the starch. They have a very relaxed feel about them but are incredibly efficient. But efficiency is not everything and the staff here bring friendliness and warmth to the table. It is just a pity that at some time in the recent past someone decided to renovate the hotel and installed aluminium windows where once French colonial windows would have lived. But aside from that the hotel is perfect. I would recommend this hotel to anyone. The people who work here really do go out of their way to help. The actually care and that is the secret.

Ronald F.
Canada
November 07, 2015
A bit below average
location is good
When we arrived in Vientiane the taxi driver had never heard of the hotel. We gave him the phone number but the number did not work. He stopped and asked several tuk-tuk drivers but none of them knew where the hotel was. Fortunately I had printed a map for the hotel and he was able to find it. We checked at the front desk and they insisted that the phone number was correct and working, even after we phoned them right there, and their phone did not ring. Room was ok at best - bed was actually 2 singles pushed together, and could have been made of plywood. Staff very pleasant, and breakfast was good.

Don A.
United States
November 05, 2015
Excellent friendly service
Great service, reasonable price, 15 minute walk to bus station and 25 minute walk to downtown
We stayed for 7 nights and were really impressed with the service. The staff were functional in English but more importantly were very positive and willing to help. It is a privilege to be blessed with smiles any time we came in or asked for anything. The room was comfortable, clean, and they had a breakfast with a number of options that could be ordered. They were also willing to flex on the breakfast to accommodate vegetarians.