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Agoda Verified Reviews

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Very good

based on 911 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.7
  • Location 8.2
  • Room Comfort/Standard 7.7
  • Service 7.8
  • Value for Money 7.8
  • Food/Dining 6.5

Guy S.
November 23, 2013
Nice rooms with comfortable beds
Large room size, comfortable bed, nice room design
I have stayed at the AV Hotel a number of times before, this latest visit having been my 4th overall stay so far. Check-in and check-out went smoothly as usual, but for some reason the hotel staff didn't recognize me from previous visits despite having done so previously (I last stayed here in June). As usual, I was impressed by the large room size, nice comfortable beds, working table, the quality of the internet and the large number of international and local TV channels. Breakfast was as usual nothing special, but acceptable. However, when I requested a print out for a document that I needed to show an Embassy, the manager wanted to charge me 3000 Kip for a black and white print out or 5000 Kip for a color print out. While I didn't have to go ahead with it as I was later sent another acceptable document via email, I was disappointed to be asked to pay especially as a regular guest. Many other hotels print out documents for free for their guests so I don't know why AV wants to make money off their guests for something as small as this. For the room itself, taking into account the price paid I would give this hotel 9/10, for the breakfast 4/10 and for staff performance about about 7/10.

ma A.
November 18, 2013
city center,free breakfast, free airport transfers
city center,free breakfast, free airport transfers
I had a good two night stay at AV hotel. Ive had almost everything i need at a hotel, centrally located - close to all major attractions, free airport transfers and good breakfast. The only downside was one of the morning recpetionist (kind of old compared to the ones on night shirt) was not that friendly, didnt want to answer my questions and didnt even smile when entertaining guests, which i found a bit rude. He also didnt make much effort on helping make a good deal on finding a tour for their guests. Also, I asked for a printout of just my boarding pass, but they charged me for that one page, which is not a good way to attract their guests to stay with them again.

Krzysztof P.
November 17, 2013
It was O.K.
central location, quiet at night, free airport shuttle
It was O.K. The staff had very limited English speaking skills although they tried to be nice and helpful.

Piyolos N.
November 16, 2013
Best location in town - reasonable rate
Location - Location - Location
The best location hotel in the city centre, reasonable rate. Staff are very friendly and helpful.

Stewart S.
United Kingdom
November 05, 2013
Central location
A mid range hotel that offers little by way of "extras" Breakfast is poor with little choice and with staff who could not care less. They spend most of their time hiding behind the counter. WIfi connection is slow and tends to drop out. The positive fact is that it is close tho Fountain Park where you can get good food at the Mix restaurant and live music.

Supodcha S.
November 02, 2013
Very good location
The hotel is very easy to find and is located in the city center
We stayed in the AV hotel for 2 nights. The hotel is clean and have a large size of bedroom. We do like it's location.

Franziska B.
October 28, 2013
Comfortable and very convenient location
Location, fast internet, airport shuttle
The room was nicely decorated and had a hardwood floor and block-out curtains. The semi-private terrace was nice but had only one chair and was never cleaned. The bathroom featured the toilet and a corner type bath tub with shower, but no sink. The sink was in the living area.

George C.
October 25, 2013
Comfortable place to stay
Large room, convenient location, and friendly staff.
Our room was large, clean and comfortable, and the hotel generally has a quiet and relaxed atmosphere. The staff are friendly and genuine when approached, and the hotel provided transportation to the airport.

Baard C.
October 25, 2013
Nice, clean and spacious rooms
Nice clean rooms, free airport shuttle, good staff
The room price was cheap so I didnt expect too much when I arrived. But it was a vey comfortable stay , big rooms and very clean. Also the bath room with shower was nice. The bed was comfortable. Cable TV with lots of english channels and internet wifi included. Also the breakfast was included in the room price. And they served scrambled eggs, bacon and sausages, bread, jam , fruit, good coffee and orange juice. Not bad for a "budget" hotel. I will recommend this hotel for any travellers, maybe its not luxury but for this value its a great deal .

Stefan N.
October 22, 2013
good place to explore the city
very clean,large room, central location
I checked-in in Saturday afternoon and had just few hours to visit the mall and Morning market not far from the hotel. this is a small hotel therefore we have to go outside for fun.There is a big steak and pizza restaurant nearby.the bed is comfy and breakfast is decent.I think this is a good valued hotel and very close to public transportation to Lao- Thai border and other long distant routes to the north or south including Chiangmai or Bangkok.