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Recent customer comments

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Very good



based on 546 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.3
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Staff Performance 7.8
  • Value for Money 7.4
  • Food/Dining 7.1

SunHee K.
South Korea
April 20, 2013
river view and many Roas restaurant around.
1.location..2.riverview.3.many traditional restaurants.

Karlheinz Z.
Germany
April 19, 2013
You dont feel really confortable.
room size, balcony, large windows.
Quite difficult to get a towel in the swimming pool area they have a bell but you wait for a really long; and swimming pool is neglected, this floor is really slippery also. Balcony dirty,staff not very friendly. No place to putting clothes. The way to the pool is always with rubish not nice.

Sid V.
United States
April 17, 2013
Location & public areas the only positives
Location only
Fantastic location & lovely lobby/restaurant/bar area. The rooms & baths are old, worn & used. Nothing updated at this place, room-wise, since it was originally opened as a different hotel. Complimentary airport shuttle is a plus. Best area in Vientiane for restaurants, bars, shopping & sightseeing. Wooden room floors beautiful, but dusty during entire stay. No robes, & the slippers may be the most disgusting thing I have ever experienced at a hotel --- they were USED. Had hair on them & the soles were black with dirt. Bottom of shower curtain also dirty & not recent dirt.

Jeff M.
United States
April 16, 2013
All you would expect from Best Western, good value
Very comfortable room, attentive staff, great location
Very comfortable and pleasant stay. The only negative was that the TV cable service was very poor. They tried to remedy the problem but never could doing my stay. Was not a major issue since I don't spend a lot of time watching TV. Still, it would have been nice to catch up on the news with CNN or similar channel...but, that was impossible with the poor quality.

alison H.
United States
April 15, 2013
Nice Hotel
Room size, comfortable beds, nice bathroom
I am glad we booked here. It is a little pricey but it's a nice hotel, nice room, good location for what we had to do.

Allan M.
Australia
April 15, 2013
Comfortable
Friendly and helpful staff, close to restaurants, reasonale room rates.
I had a comfortable stay and room service meals were very nice. The only downer was that the internet was ok on day one but non-existent from then on and even after notifying the desk and assurances that it would be sorted out, nothing was done for the rest my stay.

Kar T.
Singapore
April 14, 2013
Centrally located hotel
Centrally located hotel in the city. Rooms were clean, large, not luxurious but sufficient. Internet access was good. Breakfast selection was acceptable. .

Martin A.
Germany
April 09, 2013
A relaxing night right in the heart of the city
Room size, cleaniness, bathroom

Frank N.
Norway
April 08, 2013
ok and confortable stay
room size, room service, location
Stay was ok and good location, next to the mekong river, and night bazar by the river side. breakfast very very poor, no choice what so ever, just a choice of how u want ur egg, and some juice and a toast bread, thats it. Was book for 4 nights, but my business in Vientiane was finish one day before, so i was check out one day early to move oon, and was no chance whats so ever to get refund. just lost one day spaied stay, we learn something new everyday, so i must of course remember this for the future. Best that is to say about the hotel it self, is the size of the rooms and the fast room service.

Fatimah I.
Malaysia
March 25, 2013
I was happy overall with room, food and service
Location, size and appearance
Very enjoyable and a memorable one. It is centrally located and offers easy access to the shops, night market and the recreational park. They staff is wonderful even if communicating in English is a little difficult but we managed just the same. I have no hesitation in recommending it to my friends.