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Recent customer comments

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Very good

based on 550 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.3
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 7.1

Ronaldo H.
April 23, 2013
very central
location, pool and wifi

Araya J.
April 21, 2013
Convenience area
convevience area, good breakfast and clean
We got the room very quick and they also provided baby cot as requested. The best is the room s were clean and comfortable. Good for todler and baby to enjoy .Room service is very good and they can advise you the best option if you can communicate with them. Please be reminded that should keep the key card safe as it would cost 30 USD per 1 card.d

Steve D.
April 21, 2013
Great location, clean room and very freindly staff
Close to restaurants and bars . Walk to city sites and markets. One hundred metres from the Mekong River
Vientiane is a lovely quiet city with a lot of old colonial charm. Staying at Best Western helped us to enjoy our time with easy access to all city amentities and great service.

SunHee K.
South Korea
April 20, 2013
river view and many Roas restaurant around.
1.location..2.riverview.3.many traditional restaurants.

Karlheinz Z.
April 19, 2013
You dont feel really confortable.
room size, balcony, large windows.
Quite difficult to get a towel in the swimming pool area they have a bell but you wait for a really long; and swimming pool is neglected, this floor is really slippery also. Balcony dirty,staff not very friendly. No place to putting clothes. The way to the pool is always with rubish not nice.

Sid V.
United States
April 17, 2013
Location & public areas the only positives
Location only
Fantastic location & lovely lobby/restaurant/bar area. The rooms & baths are old, worn & used. Nothing updated at this place, room-wise, since it was originally opened as a different hotel. Complimentary airport shuttle is a plus. Best area in Vientiane for restaurants, bars, shopping & sightseeing. Wooden room floors beautiful, but dusty during entire stay. No robes, & the slippers may be the most disgusting thing I have ever experienced at a hotel --- they were USED. Had hair on them & the soles were black with dirt. Bottom of shower curtain also dirty & not recent dirt.

Jeff M.
United States
April 16, 2013
All you would expect from Best Western, good value
Very comfortable room, attentive staff, great location
Very comfortable and pleasant stay. The only negative was that the TV cable service was very poor. They tried to remedy the problem but never could doing my stay. Was not a major issue since I don't spend a lot of time watching TV. Still, it would have been nice to catch up on the news with CNN or similar channel...but, that was impossible with the poor quality.

alison H.
United States
April 15, 2013
Nice Hotel
Room size, comfortable beds, nice bathroom
I am glad we booked here. It is a little pricey but it's a nice hotel, nice room, good location for what we had to do.

Allan M.
April 15, 2013
Friendly and helpful staff, close to restaurants, reasonale room rates.
I had a comfortable stay and room service meals were very nice. The only downer was that the internet was ok on day one but non-existent from then on and even after notifying the desk and assurances that it would be sorted out, nothing was done for the rest my stay.

Kar T.
April 14, 2013
Centrally located hotel
Centrally located hotel in the city. Rooms were clean, large, not luxurious but sufficient. Internet access was good. Breakfast selection was acceptable. .