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Recent customer comments

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Very good

based on 546 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.3
  • Location 9.0
  • Room Comfort/Standard 7.8
  • Staff Performance 7.8
  • Value for Money 7.4
  • Food/Dining 7.1

6 Min K.
South Korea
February 29, 2016
slow internet
close to city cener
other than inernet it was ok

7.2 Justin A.
United States
February 17, 2016
Good room and location
Good room, nice little balcony on it, good location for tourists and things to do. Pleasant stay and helpful staff.

8 mark L.
February 10, 2016
Great location. Clean large room
Room size, location, wifi
Great location close to river bars and food. Breakfast good . Room very clean. Friendly helpful staff . Fast and easy checkin and out . Free shuttle to international airport for international flights. Small bed and a bit overpriced but would stay again. Ask for room with a view or balcony .

9.6 Desmond W.
February 07, 2016
short stay in February
Very pleasant stay, friendly & helpful staff, well located for all amenities, offices, shops, market etc.

7.6 Sean R.
February 02, 2016
Second stay at the Best Western
The staff at reception are all very friendly and helpful, some of the best hotel staff I have ever met.

10 Robert V.
United States
February 01, 2016
Great Western style hotel! HIGHLY RECOMMENDED!!
I have stayed in many hotels and guest houses over the years in Vientiane and this is by far the best one! The hotel is located near the riverfront and has many restaurants, bars and other businesses nearby. It is in the best location in Vientiane! The room is good sized and done to western standards. Comfortable bed, refrigerator with minibar, desk for work, good wifi and a balcony. Breakfast came with the room and the menu was different kinds of eggs to order or Asian breakfast soup. I had scrambled eggs and bacon and it was the best bacon I have had in Asia. There was serve yourself coffee from an actual coffee machine, lots of fruit and also bread products. There was a business center with computers and a printer adjacent to the lobby to print out boarding passes and vouchers. The staff were very courteous and helpful and the only issue during my stay was the elevator was being repaired and was out of service but they apologized when I checked in and it was to be back in service within a week. I HIGHLY recommend this hotel.

7.2 gareth K.
United Kingdom
January 26, 2016
Just ok
Its ok. The trouble is theres a lot of building work going on in the street. If you do stay here the bar across the street sticky fingers is a great spot for food and drink.

4.3 Glenn K.
United Kingdom
January 19, 2016
Tired rooms & mean breakfast
Location, location, location
Not a great experience, location is good for the nearby night market & restaurants but the location is in a run down one way street surrounded by construction. Virtually impossible to park when being dropped off and picked up. Booked a Queen deluxe room and had to ask for the slippers and another bath robe. Although there are rooms with balconies overlooking the street and the river we looked onto a blank wall. I suspect the low Agodo room rate qualified us for the brick wall view? The lift was being repaired and not expected to be available for another week? Breakfast was to order and you have to choose if you want bacon, OR sausage, OR cereals..? Croissants are just bread in the shape of a croissant. The swimming pool also attracted us but we didn't use it as it's tucked out back and quite a trek past the hotel staff sitting out taking their breaks..none of whom understood English when I asked for pool directions. The hotel reception was efficient and helpful but the reception area itself has a lot of dark wood flooring and the low lighting makes the place quite dark. Looking at the area the Hotel is probably the best of a bad lot. I would stay here again but only after I'd explored all the alternatives first for a better option and then direct with the hotel after specifing specific room requirements. When we booked we explained we were on our wedding anniversary and asked for a 'nice' none smoking room. We got a smoking room with a brick wall view!

8.7 John S.
United States
January 19, 2016
Great location
Location, walk to everything
Good hotel for one night stays. We were just coming in from thailand and traveling on. You can walk to great food places or just on the river Bank and message all within five hundred meters.

8 Charles L.
January 15, 2016
Pool, location, staff
Very central to everything. Staff did their best despite the lack of Englasi spoken except for the GM and Sarah who spoke good English. Nothing was a problem. I found it strange though for the room to have 1 tea bag daily when there were two of everything Ng I. E. Coffee, sugar etc. The lift was old And was constantly stopping on the 3rd floor whether you were going up or down, finally they arrived to fix it on our 3rd day of stay. Breakfast is very basic and needed to have some variety.. We could stay there again.