arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.4
Based on 855 reviews

Recent customer comments

Filter by traveler type
Very good

based on 855 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.0
  • Location 8.1
  • Room Comfort/Standard 7.4
  • Staff Performance 7.1
  • Value for Money 7.3
  • Food/Dining 6.5

agustinus S.
January 17, 2014
center location and easy access
basically everything was standard and meet my overal expectation.
no window in the room, wifi is quite stable (in the public area), breakfast was ok. never arrange the airport transfer via the hotel, they charged double. tuk2/taxi from hotel to airport was offered 80,000 kip but when I caught directly the tuk2 in front of the hotel, the driver agreed with 40,000 kip (which supposedly can be lower). from the airport to hotel, they informed the charged is around 90,000 kip which official taxi fare from airport to the city is 57,000 kip (and I paid 57,000 kip)

Pierre G.
January 12, 2014
The stay was ok
location, quiet, staff
The stay was ok. Internet service need to be improved.

Robin T.
December 24, 2013
The staff for morning check in were not helpful.
There is no safe deposit box in the room and just small left luggage lockers in the entrance. The receptionist in the afternoon was excellent.

Kevin R.
United States
November 30, 2013
Not at all bad for the money
Price, Location, Price
This host is right across the street from the major business hotel in the city. However the rooms are ¾ the price of the major business Plaza hotel. Not bad for the basics and you conduct all your business and meetings across the street.

wannipa L.
November 18, 2013
Room is very small.
In center , near food street, good service
In center , near food street, good service but Room is very small. The picture is Not similar on website

Vichaya K.
November 15, 2013
A room with no window
clean and just that
The hotel is fine but the room i was staying has no window to outside, the only window is actually to the corridor.

Saowalak Y.
November 13, 2013
Good & save money
Save money
It's good for me. New room and clean. Staff is good for service.

Myers T.
November 12, 2013
Met requirements
Internet, value and location
My stay was great, it was right across the street from Lao Plaza which is where my conference was being hosted. Although booked a king, got two twins instead, no biggie. SatTV was good, internet once it worked was great on my floor, the others in my party did complain about their floors though. Stairs a plenty, but not a minus in my book, only when bringing luggage then use the very small elevator. Vientiane was hot, dusty and muggy, minus the dust it was just like back home, coming to the Family Hotel afterward felt good. Short walk to convenience store, restaurants, bars, cultural center and Mekong River.

Stephanie T.
United States
November 11, 2013
It was nice.
The bed was comfy; the shower was big; and the wifi was pretty fast.
It was a good hotel to stay in for our brief visit.

Deborah L.
November 07, 2013
Simple clean hotel
Cleanliness, airport transfer, decent price
The stay was quite easy and comfortable. We had a slight problem as the people at the hotel asked us for payment despite having booked through Agoda and paying through them. This was resolved once we showed them our hotel vouchers. Other than that we were happy with the place and would come back again.