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2015
Excellent 8.9
Based on 1999 reviews

Recent customer comments

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Excellent



based on 1999 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 9.3
  • Location 8.7
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 8.3
  • Food/Dining 8.4

Yin T.
China
August 11, 2013
Bring your own bathroom cleansers
good variety and quality buffet breakfast, comfy lobby, big hotel room
As a luxury hotel famous for spa, can't believe the bathroom cleaners were that bad. Two star hotel quality shampoo, body cleanser, lotion, bath salt and soap. Only a tiny plate of bath salt. I planned to do a spa there before arriving the hotel. After seeing the stuff they provided me in the room, I knew I could save some money. Telephoned to ask for an iPhone charger, they said all chargers were borrowed. Later we went to the front desk to ask for the same thing, they said chargers were not allowed to be borrowed. Can't believe it. Though we can leave our phones for them and the will charge them in the room behind the front desk.

Yap S.
Malaysia
August 09, 2013
clean, nice and friendly
clean, nice and friendly
clean, nice and friendly staff to communicate with . quiet location to take some rest after meeting

Yuan H.
Canada
August 09, 2013
great
great, very nice pool and SPA

Che C.
Hong Kong
August 09, 2013
Amazing Accommodation
Nice room design, great swimming pool, good working attitude of the staff
I found insect bite on the first night, and had reported to hotel, then they had got me deep cleaning up on second day. Apart from this, all things to be excellent!

Karen T.
Australia
August 08, 2013
good overall
spacious nice good spa
good. we enjoyed the stay very much. it was not too far away and transport to hotel is good. nice pool area. very good spa. we enjoyed the massage and it was very relaxing indeed.

Simon Y.
China
August 08, 2013
Brilliant of every detail of the hotel!
Bell service is.

Natpawee N.
Thailand
August 07, 2013
Luxury and worthy
beauty in the room ,service and breakfast
It was good about service and facilities in the hotel but time for checking in is too late at 3 pm compared with 12.00 pm for checking in time. I think the hotel should prepare the room ready for us quicker than this time.

kit P.
Macau
August 06, 2013
perfect, as usual for banyan tree
1.service, 2.location 3.casino
this is the third time that i stayed in Banyan tree Macau. I gave perfect score to all categories because they upgraded our room. Services are as great as last time. Traveler must try the banyan tree spa! The spa is even better than the one i tried in Thailand

kit P.
Macau
August 06, 2013
very connivence
shuttle bus to go around the city, 2. excellent service, 3. best spa in the world
i really enjoyed the service of the banyan tree. I have been to couple banyan tree hotels in Asia, the one in Macau is above average. Their signature restaurant, which serve Thai food, are not near as good as the one in Vietnam. However, they make up with pretty good breakfast that is free. The Shuttle buses in Galaxy hotel is very connivence, but long line up is expected if you want to go to the city centre.

IAT C.
Macau
August 05, 2013
excellent room
the room is very clean and big enough for a family to stay in. i requested a higher floor with river view and the staff is arranged accordingly. staff are nice and helpful. breakfast is ok.
everything is fine. except they only allowed 3 adults and 1 kids to entry the outdoor swimming pool for one room. my mum and dad are not stayed there. but they just want to take photos and look after the kids. after negotiation, i finally can bring my mum and dad to the pool.