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Excellent 8.9
Based on 2015 reviews

Recent customer comments

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based on 2015 reviews
  • Cleanliness 9.3
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for money 8.3
  • Food/Dining 8.4

Chi P.
Hong Kong
August 19, 2013
Large room with spacious area
Large room, nice Thai restaurant, staff with good service attitude
Needless to say, the room is large and spacious as compared with any standard guest room of another hotel; however the price would also be at least a double of others. The overall service of the hotel is good, ranging from bell service and housekeeping service to front desk service and food and beverage service.

Chan T.
Hong Kong
August 18, 2013
Great food and great resort hotel for family
Food, Very good swimming pool, in-room pool
Could not be better. Great services, good food. The children love the in-room pool and the beach pool in the hotel.

Leonid K.
August 18, 2013
Overestimated expensive hotel
huge rooms, fast check-in/out, great outlook
Totally overestimated hotel with huge prices. The room was filled with a lot of things but most of them were useless. Pool in the room... Don't make me lough. Better even do not notice this in the description. Breakfast had low variety of food but great taste and quality. Minibar... What is the point to hold such giper-expensive prices for minibar? To grab additional money? Never will come back to Banyan - it is totally overestimated!

Shum P.
August 16, 2013
hotel is good but too many people
Family Suites, pool, shuttle bus service
Too crowded during check in / check out times , very limited circulation area - Quite inconvenient access to pool areas and spa... some renovation works are still in progress (although it has been operated for more than 1 year!)

Henry C.
August 12, 2013
Best of the Best
unbelievable size, excellent pool, luxury

Trevor M.
August 11, 2013
Tranquil luxury
The room design and furnishing, friendly professional staff and the swimming pool
Our stay was excellent, the hotel provided a calm oasis amongst the busy activity of Taipa.

Yin T.
August 11, 2013
Bring your own bathroom cleansers
good variety and quality buffet breakfast, comfy lobby, big hotel room
As a luxury hotel famous for spa, can't believe the bathroom cleaners were that bad. Two star hotel quality shampoo, body cleanser, lotion, bath salt and soap. Only a tiny plate of bath salt. I planned to do a spa there before arriving the hotel. After seeing the stuff they provided me in the room, I knew I could save some money. Telephoned to ask for an iPhone charger, they said all chargers were borrowed. Later we went to the front desk to ask for the same thing, they said chargers were not allowed to be borrowed. Can't believe it. Though we can leave our phones for them and the will charge them in the room behind the front desk.

Yap S.
August 09, 2013
clean, nice and friendly
clean, nice and friendly
clean, nice and friendly staff to communicate with . quiet location to take some rest after meeting

Yuan H.
August 09, 2013
great, very nice pool and SPA

Che C.
Hong Kong
August 09, 2013
Amazing Accommodation
Nice room design, great swimming pool, good working attitude of the staff
I found insect bite on the first night, and had reported to hotel, then they had got me deep cleaning up on second day. Apart from this, all things to be excellent!