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2015
Excellent 8.9
Based on 2015 reviews

Recent customer comments

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Excellent



based on 2015 reviews
  • Cleanliness 9.3
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for money 8.3
  • Food/Dining 8.4

Sau C. from Hong Kong
Families with young children
Stayed 2 nights in March 2016
Not good for kids
A bit dangerous inside the room since the edges of the pool are very sharp.
Reviewed April 02, 2016

U L. from Portugal
Couples
Stayed one night in March 2016
a little disappointing
This is my third time staying with Banyan Tree Macau. My first experience was excellent with no complains BUT during my second and third stay, the room seemed to be a little worn out and some of the in-room amenities were broken. Time for some renovations. However, it was still a pretty good stay overall
Reviewed April 01, 2016

CHAN Y. from China
Families with older children
Stayed 2 nights in March 2016
enjoyable trip
Nice trip
Reviewed April 01, 2016

Hoi C. from Hong Kong
Families with young children
Stayed 2 nights in March 2016
One of the Most Luxurious Hotel Stay
Hotel staff was extremely helpful. Edward, who was very attentive to the needs of every member of our family, made our stay fantastic! Will definitely visit again in the future.
Reviewed March 30, 2016

Wing C. from Hong Kong
Couples
Stayed 2 nights in March 2016
Overall Great Hotel
Went there to celebrate our wedding anniversary. Overall professional staffs and big rooms. Amenities provided on request. However, as compared to our stay 2 years ago, the rooms seem a bit run-down, might need renovation. Overall happy stay.
Reviewed March 29, 2016

Chaocho Y. from Taiwan
Business travelers
Stayed 2 nights in March 2016
Very wonderful 5 star hotel
Big room, convenient location, friendly professional staffs
Reviewed March 25, 2016

Nicola S. from United Kingdom
Couples
Stayed 2 nights in March 2016
Best hotel evet
Really well looked after by the staff
Reviewed March 14, 2016

ho T. from Hong Kong
Business travelers
Stayed one night in March 2016
good
godd
Reviewed March 12, 2016

Kit H. from Macau
Couples
Stayed one night in February 2016
Excellent room
The indoor pool, the relaxing environment and the view
Everything was perfect except the late check-in and no hot water in the room. I arrived at about 4 but the room was not yet ready. For the hot water, this did't bother us much as the staff helped us to change to another room. The room was big, comfortable and we could stay in the room for the whole day. BTW, very cheerful staff.
Reviewed March 08, 2016

YALING L. from Taiwan
Couples
Stayed 2 nights in February 2016
Nice
Nice
Reviewed March 01, 2016