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Very good 7.2
Based on 3781 reviews

Recent customer comments

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Very good

based on 3781 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 6.9
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.4

November 18, 2011
Great Location
friendly attendant
the hotel lobby was under renovation therefore it caused some inconvenience. However, the hotel staff were friendly and helpful. Location of the hotel is great and easy access to St Paul Ruins and the some grand casinos.

Greg W.
November 16, 2011
very poor hotel - dirty, smelly and noisey!
Breakfast was nice.
the beverley plaza hotel sounds and looks nice on the web site details but this is not a realistic reflection of this hotel. the check-in service was poor and english skills thin on the ground. as soon as we walked in we knew staying here was a mistake. for a night you can do much much better. the whole hotel smells of cigarette smoke, even the linen stinks of smoke. the bathroom was in poor condition with mould all over the place. the air con was weak probably after years of being clogged up with nicotine. room service.... not worth risking! thouroughly disappointing and ruined what was supposed to be a relaxing happy weekend - zero out of ten from me and i'm usually pretty forgiving in these surveys... oh dear!!

November 16, 2011
great hotel with big rooms
cleaniliness & good location. big room
hotel receptionist lack of smiling faces, not willing to entertain our enquiry.

Jason A.
November 16, 2011
Great location. Adequate facilities.
Currently undergoing renovations. Hotel rated 4star but facilities were only mediocre and in need of updating and cleaning. The bed was not comfortable - the springs in the mattress could be felt. Complimentary bathroom items was adequate especially since our stay was a last minute decision and we did not have any toiletries with us. Breakfast had a surprising range on offer catering for the western and asian palates. Staff were friendly and attentive. Location was excellent.

Erlinda R.
November 15, 2011
Great location
nice location, walking distance to casinos and senado square
The hotel is under renovation so we had to take two elevators to go to the room. The room is okay except for the fact that the bedsheets are not changed everyday. The towels are so thin and old looking. We were not supplied with coffee everyday so we had to ask from housekeeping every morning. Breakfast is dominantly Chinese. They should also think of their foreign guests who do not want Chinese food for breakfast. Coffee at the restaurant is too strong.

Erica Y.
Hong Kong
November 15, 2011
Loxtion is OK.
The service was not good, you cannot find any smile from every staffs you meet. When we check in, we were being requested to pay $200 deposit. We gave $500 to the receptionist, she said she didn't had $300 for change. It was so funny that the hotel even didn't have $300. Then the receptionist asked the colleague next to her, that colleague asked her then take the whole $500 from us for deposit. How come the hotel can request different amount of deposit from the guest and they don't have any policy. Messy!

Sow C.
November 14, 2011
Big clean spacious rooms in good location.
Rooms is clean and big.
staff is obliging when a request is made. rooms is big and spacious thou beds is a bit hard. air conditioning is not cold enough.

Avner Y.
November 14, 2011
Great location
Hope for better times fro this hotel
The service was not so good, we need to wait long time for many small things. The hotel is doing a renovation right now, not easy to use the elavators, sometimes block one part, and on the next day they block the other side of the building. We had to move and walk along the long way to get into our room. Morning breakfast was lousy

Christine G.
November 14, 2011
affordable hotel for the family
good location, big rooms
When we went there, the hotel was under renovation. The staff was helpful. The rooms are nice and spacious. It is also a walking distance from hotel Lisboa and other casinos. The only thing I didn't really like about it was the breakfast. The food was oily and there's not much variety, mostly Chinese food. Its okay once but if I stay there long, I'll easily get tired of the same food.

Larry T.
November 12, 2011
Pleasant stay
The hotel is well located, being close to the casinoa and not far from the old Portuguese areas. Our room was quite large and comfortable.
The hotel was pleasant. English is not widely spoken, but that also applies to much of Macau.