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Very good 7.2
Based on 3781 reviews

Recent customer comments

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Very good

based on 3781 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 6.9
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.4

Imran S.
October 22, 2011
Great Location and decent rooms
Location location location
The hotel is very well located, being in the middle of everything that makes Macau an interesting place. The room was spacious, neat and clean. The beds were comfortable as well. Staff were helpful although they seemed to have a bit of a problem with the checkout procedures. This had us waiting for a while to checkout. Not sure what the problem was exactly.

Pablo B.
United States
October 22, 2011
very convenient location.
Breakfast was good, staff are nice.
Big and clean room and like the location can view some casino and their awesome lights at night. Walking distance to 24 hrs convinient store and money changer.Very accessible to shopping areas and restaurant.The staff are very attentive and friendly.With reasonable price.Breakfast very well served and food

Frances P.
October 21, 2011
very nice hotel with everything you could want
laid back from main road so fairly peaceful
concierge staff very good, reception staff basic english. walking distance to forbidden city (about 20 min stroll)

Wai L.
Hong Kong
October 21, 2011
If you just got married, Don't go
Room are quite big
I go with my husband and arrive at 2.45pm, not much people at the reception but need to wait quite a long time. We check in around 3.05pm and found that we got two single bed in the room and hotel can't arrange one king bed. We just got married and we send special request to hotel before. Super disappoint

October 21, 2011
Good sized rooms
Location was good
Renovations that we were unaware of were taking place, fortunately they had no impact on my stay. Good location with amenities and shops close by, overall reasonably good value for money.

Yun C.
Hong Kong
October 20, 2011
good location and reasonable location
Clean ~!
unless you want to choose 5 start hotels, here is the good choice for travellers. good location and clean room, moreover good price.

Cheong C.
October 20, 2011
Value for money,
Great location, in the heart of downtown, Macau.
pleasant stay, good size room. good food in vicinity. in the heart of downtown, macau, few mins walk to grand lisboa, wynn and starworld. reception staffs standard room for improvement especially during peak hours from 10am-3pm. more staffs required to handle the crowds during these times.

October 19, 2011
Good Location, but very old
Close to SJM casino; many bus routes nearly;
1) No direct hotel bus from Ferry Terminals. But can take SJM casino buses (Many bus, very frequent) from ferry terminal to SJM hotel and walk 5mins. 2) Breakfast is OK although not much choice. 3) Staff are average, no welcome smile. 4) I checked out in the morning and left iPad on bed. While I am in the middle of sea btw Macau/HK , Call Hotel to check and found it. Rushed back to collect iPad without any problem. Assistant Manager, Manager are very friendly and approachable.

Rosalind K.
October 17, 2011
Good location
breakfast is unexpectedly good
Hotel is quite run down. Service at front desk is poor and lack of trainin. There are more 5 staff and only 2-3 guests but 2-3 staff attended one guest. Whilst I checked in the female staff was holding my voucher for over a minute but focussed on the "one guest" who was already taken care of by 3 other staff. Executive floor is nothing particular and full of cigarette odour. For that price I would not recommend to other travellers

Tan T.
October 17, 2011
Strategic located with Macao City
Easy Access with Macao township
i find this hotel is great amongst others which provide an easy access within macao town area. also come with spa/massage center with attractive facility. overall impression is good and satisfactory.