arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.2
Based on 3765 reviews

Recent customer comments

Filter by traveler type
Very good



based on 3765 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.3
  • Location 8.3
  • Room Comfort/Standard 6.9
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.4

Surya H.
Indonesia
September 06, 2011
Great location but unpleasant service
strategic location
The only good point for this hotel is only the strategic location. The others are bad, ie.: 1. Bed is very hard 2. Air conditioned is not cool 3. Shuttle bus from and to Macau Ferry is late behind schedule. Due to very late, we finally take a taxi 4. Price list of minibar in the room is different with the list in the reception (front office). There are two type of mineral water as usually available in most hotel. One of them is stated in the price list in the room. We agree with it, then we assume the other type which is not stated in the price list is complimentary like usually be common practice in other hotel. However, when check out, we were charged, and when we explain, they issue different price list which state that both type of mineral water is subject to payment. According to them, no complimentary water available. When we want to check again the price list available in the room, they ask us to go back to the room after check out, but nobody at all waiting to open the room.We have to go back again to the reception without any result. It is very dissapointing and annoying experience. Without wasting more time, we just pay the charge for the mineral water and leave the hotel as soon as possible. In our view, it should be 1 or 2 star hotel instead of 4star hotel as promoted. No transparent information and unprofessional service was delivered. Definitely we will never go back to this hotel again. Very dissapointing experience

LeeYing L.
Malaysia
September 06, 2011
Good location
and will stay again for our next visit

Sumardi S.
Indonesia
September 05, 2011
Really lovely hotel and nice room
Nice bathroom
A nice hotel and room. I really liked it. this trip was my second trips to Macau and also my second time left at this hotel. I came back and booked again to this hotel. I liked it, because it was a very strategic point at Macau. You can go to Lisboa , Wynn, Senado Square (walk in 15 minutes) and St.Ruin Paul. Also I liked the bathroom, all is glasses wall. I loved it, and my gf also liked it. Thanks Beverly..

KWEE C.
Malaysia
September 05, 2011
Lovely hotel and service with a smile
Great location
great location with big rooms, really good value for money. just short walking distance to casino like lisboa, new lisboa, mgm, etc. shuttle service to & fro hotel & ferry terminal provided is convenient for tourist. chinese restaurant provide good food at reasonable price. surrounding area have plenty of restaurants providing eastern & western food.

CHoi J.
South Korea
September 05, 2011
Service attitude and mind is very bad
Price
The recipient attitude is very bad, the booked room is delayed 2hours but there is no simple word of apology . I complained but no feedback. The room is not clean when I entered. I strongly suggest not to stay in this hotel.

AZUCENA R.
Philippines
September 05, 2011
Good location and lovely hotel
It is located at the city center, near shopping center, can easily get a taxi
we like the services of their staff. very prompt in any assistance you need. they are very friendly and always smile at their gusts. our room is always clean although it's not so big but it's enough for couples like us. i like also the food serve in their breakfast. i love to go back here again with my friends and relatives next time.

DAMIEN M.
Malaysia
September 04, 2011
Spacious Room with Great View
Big bathrooms and comfortable bed
we got a free upgrade to grand deluxe. hence we have a very spacious room with all amenities. plus the bathroom is huge with drop down glass window. my husband was very happy with the bed provided where he could have a good night sleep after a whole day exploring the city. our room overlooking the city of macau and also the sight of macau tower. at night it is a beautiful scene with the lights on around the city.

Tiny -.
Indonesia
September 03, 2011
great location
selling points
beverly plaza is good location n very exiciting for this room..

ee C.
Malaysia
September 03, 2011
Reasonable space
Near to tourist attractions
The counter staffs were not as friendly as i waited for quite some time for checkout when there are four staffs standing at the counter but nobody approach to ask if help is needed. Room keys were passed to them expecting they will process the checkout but it was only done when i askes after 10 minutes. Room space was quite okay

ROHAN J.
India
September 03, 2011
Amazing Location and good service
Location
We stayed for one night. We reached at 12 noon but we were offered 1 delux room immediately and one room at 2 pm (chek inn time). The rooms are neat, but small. Bathroom of one room was much bigger than other although both rooms were of same category. Room service is expensive. The staff at the counter is very helpful and english speaking. City maps are available at counter free of cost. Grand Lisboa, Wynn, MGM casinos are walking distance from the hotel. This hotel is 10 min taxi drive from ferry terminal, 10 min to Gongbei border to china and 15 min to cotai strip. There is a free shuttle, but we couldnt find it. Lots of jewellery shops and restaurants around the hotel. There is a small shop next to hotel, ideal to buy water, cold drinks, snacks and beers. overall a good expeirence