Back to hotel info

Recent customer comments

Filter by traveler type
Very good

based on 2117 reviews
  • Cleanliness 8.3
  • Facilities 7.6
  • Location 7.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 7.8
  • Food/Dining 6.8
Sort by

Li Z.
July 02, 2012
a wonderful hotel with excellent service
Excellent service,spacious room
We stayed in this hotel just for one night,but,with no doubt, it is a very good hotel. At arrival,we were informed that there was no standard room which we booked left,but we were offered an even better room at the same cost. The room was very clean with a good view outside the window. But there was one thing not quite good,that is there was no wifi in the room.

June 25, 2012
Clean and big room with good service
Very convenience to walk from the hotel to the boat pier
the casa real hotel is a mid-size 4 star hotel located in the old city center of macau, only 5 mins away from the ferry temrinal and right across the street from the sands casino. despite its star rating, this is a very well kept, clean and comfortable place to stay in. the staff provides warm services and friendly smiles and the rooms are very nice even for long stays.

Keith L.
June 23, 2012
Lovely and clean
Bed was very comfy room was a good size
Was a bit out of the way but was reasonably priced and did the job.

Justin L.
June 22, 2012
A comfortable room
room space is good, location is convenient, breakfast buffet is good.
Main entrance differs from the carsino entrance (at the corner) make slight confusing. Non-smoking area is only one floor, and still can smell the cigaretts in the toilet. Noise came from the outside all day due to nearby construction works can be heared even at the 8th floor and is a little annoying.

Adeline C.
June 19, 2012
Clean hotel with excellent service
Proximity to major places of attraction
The excellent service extended to us by the hotel staff, especially James and the concierge team, impressed me and my family during our 2-day stay in Casa Real in June 2012. The hotel breakfast buffet was only passable due to the limited and ordinary choices available. We tried the noodles from one of the small eateries located nearest to the hotel and did not enjoy them. We also tried the food at the only Chinese food place at Macau Ferry Terminal - Please don't go there for a meal unless you really have no choice. Finally, I would suggest going for food near Senado Square or Ruins of St Paul.

Catherine C.
June 18, 2012
Beautiful and clean rooms with basic facilities
Bathtubs, clean towels and beds, bathrobes, helpful Filipinos staff
Generally I like the room and the bathtub. The swimming pool has a beautiful deco. It is a distance to the main attractions, so not too noisy. Non-smoking floor is good for non-smokers as all other parts of the hotel has strong cigarette smell. The Filipino staff are very helpful.

June 17, 2012
Clean and good service
Good service
Great service provided by hotel staff during check in..all hotel staff is very friendly and helpful..overall is great, only a bit hard to get meal around,especially breakfirst..

June 14, 2012
Great value for money
clean rooms, good location, friendly staff
Casa Real is an inexpensive hotel that offered great service. It's a Chinese hotel but also friendly for non-Chinese speaking guests thanks to the presence of Filipino staff who are well-known for their hospitality. Their Chinese hotel staff are also okay (fast response to email inquiries) except for the guards at the casino who are not approachable. You cannot ask them for help or directions. Rooms are clean and amenities are good. The only drawback is they don't have free shuttle to and from the airport. It's a 5-minute walk to the ferry terminal where you can ride other hotel's free shuttle to go around Macau. We will definitely stay in Casa Real again.

chia M.
June 13, 2012
clean & comfortable room
friendly staff
average is good with nice ancient decoration. but the casino of this hotel look old and quiet with less happening. there is not much choices on restaurant nearby yet they also got free bus for you to go terminal.

Chin C.
June 09, 2012
Great location and room is big.
Location is very near to habour Macau - Hong Kong
Very convenience to stay in this area, can easily get buses to town. Hotel also provide shuttle bus to habour. Friendly staffs.