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Excellent 8.9
Based on 1188 reviews

Recent customer comments

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based on 1188 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.3
  • Location 8.8
  • Room Comfort/Standard 9.3
  • Staff Performance 9.3
  • Value for Money 8.5
  • Food/Dining 8.0

9.7 Kelvin T.
January 30, 2015
Nice hotel
Clean, spacious , good customer service
Excellent stay. Very convenient location

9.7 Desiree L.
January 17, 2015
Fantastic service
Service, comfort and cleanliness
Excellent hotel. Would definitely stay here again.

8 wong H.
January 08, 2015
Luxurious Hotel
spacious rooms, comfy beds and clean bathroom
Enjoyed the spacious rooms, comfy beds and clean bathroom. The location is great and it is linking to Four Seasons and the Venetian hotel and City of Dream which are all within walking distance.

9 Edward C.
January 06, 2015
Good Service, Attending to our needs and location.
It was great. We checked in to a non-smoking room that has a strong smell of tobacco. I complained and ask for a another room. For this, we were moved from a regular deluxe room to a junior suite. It showed great effort on Conrad's part. The concierge was helpful and it even had a print out of our restaurant reservations which I thought was neat. The food needs more attention though. Buffet can do better. I dined at Wynn's Chinese restaurant and I found it of higher standard.

8.7 Chi-Ying C.
January 05, 2015
Conrad Macao-Cotai Central
Clean big comfortable
Good to stay

9.3 Jonathan C.
Hong Kong
January 02, 2015
Luxury, Good facilities, Excellent Service

10 Loke S.
December 31, 2014
Fantastic & value for money
Very luxurious room, easy access to all location especially casino & shopping area & great services from the hotel staff
Excellent. Enjoyed the room & staff services are very friendly & resourceful. Definitely will stay there again for our trip next time

9.7 Michael J.
United States
December 31, 2014
Very enjoyable place to relax an feel at home
Comfortable Room Great Check in/out Location
Very impressive service here from beginning to end. You can tell they are well trained and know how to service guests. Best example is when I ordered room service and the guy came to pick it up after I ate and noticed I did not eat the soup. I told him it was not nice and did not make a fuss about it. The main course was very nice though. About 20 min later I got a knock at the door with a free Tiramisu Desert and Fruit Plate at no charge. Attention to detail indeed. Stay here. I enjoyed it more than Venetian in some ways, but food choices around this hotel are very poor indeed, you need to do all of your eating at the Venetian outlets.

9.3 Chan K.
Hong Kong
December 31, 2014
Very nice and comfortable hotel
Clean, Very nice staff, 5 starts

9 Carl L.
Hong Kong
December 30, 2014
New hotel at the heart of Cotai
Comfort, Staff Service, Value
My friends and I stayed over in Macau for a night. This is the second time I've stayed there, and I have stayed in just about every hotel there. The room was large, we got the suite so we had a place to eat and relax and drink during our stay. Very clean and new, and the staff there was very polite and helpful. Price is good for this level of hotel. I would recommend staying there.