arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (10807)

Business travelers (1199)

Couples (3494)

Solo travelers (2493)

Families with young children (806)

Families with older children (1011)

Groups (1804)

Very good
7.3
based on 10807 reviews
Hotel Condition/Cleanliness
7.4
Facilities
6.8
Location
8.0
Room Comfort/Standard
7.3
Staff Performance
7.2
Value for Money
7.4
Food/Dining
6.4

5 THANITA C.
Thailand
September 18, 2012
Convenient Location
Good Location
This is my 2nd times stay and will be the last. Only good thing of this hotel is Loacation. The rest just ok. Family room is very good for a family and group of friends as it can accomodate for 4 Peoples but it quite old compared with Deluxe room. The Service is not really good and the family room is old. The bathroom has mold all around. We arrived hotel by 2.45PM. we booked for 1 Triple and 1 Family room but they dont provide extra bed when we get into the room until we need to called them more than 3 times to asked them to check, we need to wait for another room to be ready by 1 hrs which they should inform us when it ready but they wasnt until I called 3 times. I'm so disappointed and I've looked for others alternative choice to stay next time and will not repeat this hotel again.

5 THANITA C.
Thailand
September 18, 2012
Convenient location with Poor Staff service
Good Location
The Good thing of this hotel is Loacation. The rest is just ok. Family room is quite old and the Shuttle Bus service from Hotel - Ferry - Hotel need to share with 5 hotels which always full when they arrive the hotel as last pick up point. Better take taxi or bus to go to Ferry terminal if you dont want to missed your flight or Ferry. But its no problem if you would like to take from Ferry Terminal. However, this is my 2nd visit but next time I will look for others hotel.

8.3 Matthew H.
United States of America
September 18, 2012
Executive Suite Excellent
Location very good, executive suite well kept
stayed here many times, but first time in the exec suite. very nice furniture, well kept. the location is perfect - can walk to wynn, mgm macau, grand lisboa and tons of local restaurants/shops. always a good stay, nice people, clean rooms,best location.

5.3 CHU E.
Hong Kong
October 27, 2012
位置優越
位置優越
near to the outlying pier, convenience but not enough facilities, staff attitude fair, bad commodations,

9 Wills L.
Hong Kong
October 14, 2012
Hotel - Cheap, Clean, reasonable price
Reasonable price, Good location, Clean
it is locate at Center of city ( shopping, eating, major travelling place, ). You can walk to major new casino easily. a traditional Chinese noodle shop is near on hotel, worth to try but no necessary to eat to much :P Room is clean and new, a 24-hr convenience shop is next to hotel.

10 alex L.
Philippines
October 14, 2012
Nice Hotel
very near places which we frequent when in macau
had a nice stay as always. we can walk to nearby tourist spots and bus stops

5.7 shariff S.
Malaysia
September 19, 2012
great location and room is reasonable in size
great location for shopping
the room are clean and nice but the water current is not consistent some very cold and some hot.

10 alex L.
Philippines
September 20, 2012
Lovely Hotel. Good service. Accessible.
Big lobby. Clean rooms
We enjoyed our stay at Emperor hotel. It is so near to places where we usually visit when we are in Macau city. Staff are friendly, will definitely bring my family for our next visit in 2013. The shuttle to Macau ferry is on time. Spacious lobby. Nice rooms. Nice toiletries. Lots of Macau map at the counter and english magazines.

7.7 Tanapol I.
Thailand
February 16, 2013
Nice room
Bug room
hotel is near many big casino and sauna. the room is clean and big but no view. you can walk everywhere in fifteen minutes.

7 fui O.
Malaysia
September 18, 2012
Great Location near Casino
Near Casino
Near Casino,Very Nice hotel,very friendly staff,not suitable for budget traveller or backpacker