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Very good 7.3
Based on 10977 reviews

Recent customer comments

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Very good

based on 10978 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.7
  • Location 8.0
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.4
  • Food/Dining 6.4

August 14, 2012

Thomas K.
United States
August 13, 2012
Not at all worth the price
Was very disappointed in this hotel when I stayed back in April. Most hotels were booked in Macau at the time so I settled on this place, pictures online made it look decent. The rooms were old, dirty and very small. The bathroom was especially small. The first room they wanted to put us in was so bad that we talked them into allowing to stay in a room that they claimed had been recently renovated. It wasn't that much of a step up. Also, in the middle night someone opened up our door and was screaming something in Cantonese, seemed like they were looking for someone. Never had this experience in a hotel before. I would never stay in this place again, especially because of the value you get for your money. The only redeeming quality was that the location was very good.

Yu H.
United States
August 13, 2012
Emperor Hotel
Decent price and great location
Let's start off like this.. as you approach the hotel, it looks plain. As you enter the lobby, it looks great. As you enter your room, you get disappointed. For a 4-star, it felt old and run-down. The beds were hard, the bathrooms were old and felt dirty, and even the carpets felt dirty and very stained. Service in the hotel is a hit or miss.. sometimes they were extremely helpful and other times, I felt they were a bit rude. For example, we didn't get the Wifi password upon check-in so when my friend called downstairs to ask for it, they told him to come down to the front desk to get the password. Yet, when I called back just a mere 5 minutes later, they offered to send someone up to the room with the password. Also, they gave me a late check-out until 1pm yet at 12:52pm, the front desk called my room and their exact words were: "you have 8 more minutes. come down now." Location-wise.. it's great. We mainly wanted to stay here to go party at D2 and do some light gambling. It was perfect for that. Lisboa is a mere 10 minutes walk and D-2 is about a 15 minute walk from the Hotel. The Emperor Hotel is also very close to the Ferry terminal. If you are on a budget and just want to party or gamble, this is a good place to stay.

phang C.
August 13, 2012
Great Location
we reach hotel about 11am, but there is no room available, the hotel receptionist mention come back after 2pm. we have no choice to left our luggage at main lobby with secure by the hotel. However, when we return to hotel about 2.30pm, the hotel receptionist saying we have to wait for room to clean. after a while, the hotel receptionist decided to upgrade the room with no extra changes. The room we stay are clean and big. we are very sufficient. thank you

tan P.
August 12, 2012
Nice room
Nice furniture
Nice room nice furniture but the hotel counter staff not friendly shuttle bus to the hotel

dominic T.
August 11, 2012
Great location with Casinos everywhere
Near to Ferry port
Hotel room was spacious, new & confortable. Near to restaurants & a lots of Casinos within walking distant. Shuttle bus was shared with others Hotels hence it's was packed & no choice have to hired a taxi. Hotel breakfast was ok but unlucky dined with few mainland travelers that are unhygenic.

Lok C.
August 11, 2012
Conveniently located hotel
Hotel room is relatively big and spacious. Neat and tidy. Good location
The hotel is conveniently located on the main streets. Not luxurious but clean and tidy. It's a value for money. It's just next to Landmark and Holiday Inn. The hotel does have its own shuttle bus but guests can also take the bus of Landmark. Hotels in Macau are crazily expensive nowadays. Emperor is definitely a good choice.

Edmund S.
United States
August 10, 2012
OK location, a little old but still good
Location, value for money
hotel is located close to activities, but not too close. quiet and decent service. breakfast is not very good, almost prc mainland type. good product for the price.

Peerapat S.
August 09, 2012
Great location but small rooms and bad service
I think the location is quite good but the room is too small and not clean. The hotel staff are so so cannot give the useful or basic information.

Charissa Y.
August 09, 2012
A value-for-money hotel in a convenient location
Very convenient location, room is tidy and clean
Very good location w a very reasonable price. We'll visit this hotel again!