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Very good 7.3
Based on 10917 reviews

Recent customer comments

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Very good

based on 10917 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 8.0
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.4
  • Food/Dining 6.4

Rina R.
April 30, 2012
Reasonable rate but dirty carpet in the room
We were rather disappointed with the free shuttle bus service. The driver were shouting and shouting loudly at us to hurry up as he stop at the roadside illegally and was afraid that he would be caught by the policeman. We waited for more than 0.5hour at night for the bus but no single bus was there while suttle buses from other hotels were arriving punctually. We ended up taking shuttle bus of a hotel nearby Emperor.

April 30, 2012
Good hotel with reasonable price
Great location, almost all tourist spots are walking distance.
A good choice for couples who are not after gambling. The hotel is in the middle of all the night and big hotels and casino. There are chinese restos close to the hotel with reasonable prices.

betty W.
United States
April 29, 2012
Horribly Expensive
Only available hotel during CNY
in retrospect, i have no idea why my boyfriend and i spent on two night at this hotel. there is nothing special about this hotel - but we went during chinese new years so that's probably why it's so expensive. do not go during cny - it's overcrowded and many restaurants may be closed. horrible view - actually there was no view. you see a concrete building. not romantic at all.

GuoFeng K.
April 29, 2012
Massage Hotel
Emperor Hotel provided a good massage service at level two and level three

April 29, 2012
A pleasant stay
value for money
This is my 3rd stay at the hotel and was a pleasant one. Service has improved with the check-in and out processing now much faster compared to last time. Was also pleasantly surprised when the staff conversed in English to me this time round when checking in. The dim sum from their room service menu, though limited in variety, tasted not too bad if you are too lazy to go out to look for breakfast.

Paul G.
United States
April 28, 2012
Awesome Hotel
Best Location
Friendly staff and great location to all attractions in Macau City

Hong Kong
April 28, 2012
Good Location Hotel
Good location
Clean and good place to stay But the service not professional, they will give you wrong information that the snacks and drinks in the room are free but actually you need to pay

Eva L.
April 27, 2012
Great location and big rooms
located in the heart of the city and ferry terminal
the emperor hotel was easy and convenient because located in the heart of the city surrounded with many casino and convenient store. easy access to place of interest like the ruins of st. paul and ferry terminal. the hotel room is clean and quiet, toilet with bathtub(transparent glass) romantic suitable for couple or honeymoon trip.

Valery L.
April 27, 2012
Non-smoking room reeks of smoke
Service staff are not the friendliest but neither are they unfriendly that you would fault them. The breakfast is horrible. Don't bother. There are better food outside the hotel. The room would actually be nicer to stay in if not for the lingering smell of cigarette smoke.

Jee W.
April 27, 2012
Great location
generally it was a pleasant stay for us even though it was a short trip. the hotel is strategically located nearby f&b areas. the room condition and room facilities are good. the room is quite spacious and clean. it is really great value for money. the hotel is within walking distance to the few attractions places for tourist. staff service is friednly and satisfactory. we will definitely come back again for our next trip.