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Very good 7.3
Based on 10932 reviews

Recent customer comments

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Very good

based on 10932 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 8.0
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.4
  • Food/Dining 6.4

October 20, 2011
A bit disappointed...
Location only.
Room was a bit old. Quite stressful taking shower as the tape water is too weak. But if you are after budget, can consider..

October 19, 2011
Very good location hotel
close to city center
This is a very good hotel with reasonable price and facility. Very close to city with walking distance and plenty of restaurant close to the hotel. The only thing need to improved is there is no free WIFI service but only with cable connection for internet. Good for business traveler or single who would like to stay in short period of time in Macau

Chew S.
October 19, 2011
Good location
No Casino in the Hotel therfore is more quite
good location, they have a lounge for execetive rm..which have free flow coffee and tea

Yuen C.
October 18, 2011
Great location and convenience
Great location and easy to go to most of the attractions
I brought my family for a 2 days holidays. It is very convenient to walk to most of the attractions. Many restaurants nearby. We stayed at Executive Floors that come with breakfast. Breakfast is simple but is good enough. Like the freshly brewed coffee. The hotel is clean and staff are friendly.

Karen A.
October 18, 2011
just across the Wynn
free shuttle bus to and from ferry
My husband and i had a pleasant stay at the Emperor. Conveniently located, so tourist-y destinations were just a walk away.

Yeo L.
October 18, 2011
Small rooms but big bed
Free Wifi at lounge
Comfortable bed provided and value for stay. However, the 'free' breakfast available for Executive level doesn't seem tempting. Overall still enjoying and comfortable.

Yeo L.
October 18, 2011
21-storey hotel with free Wifi
Easy accessible for breakfast for Executive level at 20th storey
Comfortable bed provided and value for stay. However, the 'free' breakfast available for Executive level doesn't seem tempting. Overall still enjoying and comfortable with nice atmosphere. Room service personnel also very polite and honest. However, if stay at Executive level will need to check in at level 20 instead at hotel lobby. This is something not common. Hotel help to book for ferry ticket at additional charge HKD$20 normally per pax. But we were only additional charge for HKD$10 per pax for 6tickets.

Erica Y.
Hong Kong
October 18, 2011
Convenient Location
Convenient Location
This hotel is situated in a convenient location, only around 5 to 9 minutes from the ferry pier to the hotel by the hotel shuttle bus. It is in the city near famous casinos like Wynnes and MGM. It is alos near the many restuarants and shops. The room is quite clean.

Lee H.
October 17, 2011
Below Expectation
The location was not that fantastic. It has many watches shops around but not so much on fashion and eatery. Anyway, the hotel is still quite far from the main shopping belt. The 3 executive rooms that i booked were quite dissapointing. It was not up to my expectation as compare to those in Singapore. The room was dim even with all the lights on, the furniture was old and the view was horrible. We were given right opposite a block of old residential flats and it was so near that we could even see each other so closely. Hence, our curtains have to be drawn at all times. Furthermore, i was assigned a connecting room to another stranger whereby we could even hear them chatting all night long?? Overall, it looked like an ordinary standard room to me. I've called the reception for a baby cot and the girl can replied me that they do not have any baby cot in the hotel. Then i tried calling the housekeeping and they direct me to the reception again. I was very unhappy with their service. They then managed to deliver the babycot to my room after 30 minutes. The breakfast served at the lounge was lousy too. The staff at the lounge wasn't helpful except for Madelyn. Joanna, her superior didn't look pleasant at all. i was traveling with my family with 2 seniors, 2 children below 5, 1 infant and 6 other adults. Joanna just refused to extend any late check-out for us till i've to call the duty manager personally. The lounge only serves coffee and tea after the breakfast hours. All our kids have nothing to drink when we were at the lounge. Anyway, will not recommend to any of my friends.

suryadi S.
October 16, 2011
Free Upgrade to Exclusive room.
best location, in front of starworld.
We came there 2 o'clock and our room hadnt been ready yet, so we got free upgrade to a exclusive room. thx to Emperor HOtel.