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Very good 7.3
Based on 10918 reviews

Recent customer comments

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Very good

based on 10918 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 8.0
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.4
  • Food/Dining 6.4

yong L.
October 08, 2011
Great location but small room
Convenient location
The hotel is nearby to many of the famous casino ( eight to 12minutes walk ) but away from the crowd. The hotel staffs were friendly and recommended us to a local tour. The room is generally clean but the bath tube is slightly stained. A few good cafe around the hotel should you wish to try some local food like Macau famous zhu pa bao.

Mei T.
Hong Kong
October 07, 2011
A good bargain for a room on Saturday night
Good service and location
If you want to find a good bargain in Macau on Friday , saturday nights and at down center, this is your choice. Just cross the road to the Star hotel, their shuttle buses take you to all main attractions. Those tourist points and restaurants at down town are in walking distance. Front office staff are very helpful and polite, don't expect too much on the room, it was clean,comfortable and with all you expect in a 3 star hotel. However, if your stays are in weekday, there are better choices.

Kwong H.
October 07, 2011
Decent Hotel
Nothing outstanding here, but still a solid hotel. The service was acceptable and the rooms were decent. Location was good, though. It would benefit from a minor updating.

Julie G.
October 07, 2011
Accessible Nice Area Spaciuos Rooms
Staff are exceptionally helpful and polite.. Clean rooms.
I was in a predicament as a typhoon had delayed my arrival by one day. Booking Agent refused to accept my amendment due to natural cause and so I became a no show after having personally contacted Booking agent. On arrival the staff at reception were vry understanding and eased my anxiety by not charging for the no show. Even tough the booking agent has retained a portion of this amount due to myself. My partner had his wallet stolen in the street ,once again the staff assisted with compassion. My trip to Macau was for my sons wedding. Thanks to the staff and comfort of the Emporer Hotel the anxiety associated with the passing Typhoon, the non empathetical attitude of booking agency and my partners loss of wallet credit cards licenses money etc. Th trip to Macau was still bnice and I would not hesitate to promote the Emporer Hotel for your stay in Macau.. There are rooms to meet every ones budget..

Lee S.
Hong Kong
October 06, 2011
Nice Location with acceptable room design
Location is close to the touristic place within walking distance
You can go touristic places easily from hotel or walk to several big casinos near by and free shuttle buses are provided from there. Room is not bad but won't be outstanding.

Ye L.
October 06, 2011
Great location. Friendly staffs.
Easy access to hotel
I stayed in this hotel for 3 nights in July 2011. Checki-in was smooth and counter staff was polite and efficient. The guests staying in there are mainly chinese. The hotel is rather quiet at night than during the day time. Location is very central and well within walking distance from Star World Casino, Wynn, Lisboa. Taxis were easy to find. Overall, I would recommend this hotel.

Mehernosh C.
October 05, 2011
Rather cramped location.
close to the Ferry Terminal
Comfortable, but rooms were not appointed as a five star should; though the room rates certainly were !!!

Lim H.
October 05, 2011
Great location but no privacy at hotel lobby
clean room, comfortable bed, great location
Staff need to put on smile and more friendly towards hotel guest. Uniform too causal as a front desk executive

Hong Kong
October 05, 2011
Not bad but a bid bored
clean and convenient
Location is quite good and just a 5 mins walk to Macao city. Room is tidy and clean and service is ok, without waiting for check-in and out. However, no Casino in the hotel, a bit boring and not much entertainment in.

October 04, 2011
good location hotel
good location hotel
The Emperor Hotel is centrally and conveniently located to make your visit to Macau all the more enjoyable. During my visit, we only steps away from the casinos & shopping area. The hotel is only 10-minute walk from the ferry terminal and 15-minute drive from the Macau International Airport. They provided excellent service and sufficient equipment during my stay.