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2015
Very good 7.3
Based on 10868 reviews

Recent customer comments

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Very good



based on 10868 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 8.0
  • Room Comfort/Standard 7.3
  • Staff Performance 7.2
  • Value for Money 7.4
  • Food/Dining 6.4

Wendy W.
Canada
May 27, 2011
Poor
the room is quite new and the staff is very polite
The hotel is located on the 7th floor of one of the commerical buildings with internet bar, beauty salon etc. It is a tiny hotel without secondary emergency exit, what my major concern was the fire safety.

matthew P.
Australia
May 27, 2011
Lovely hotel and service with a smile
pool
it was our second time visiting there and we went there for college graduation trip. first time was for high school graduation trip. everytime we went there, we got wonderful experience beyond our expectation. the most remarkable point is staffs, who are called "GOs". they are very friendly and kind. we could have an amazing time because of GOs. i recommend there for students, because of the all inclusive system. with this system, you can get free delicious foods, drinks and many attractions with budget-friendly price. ( there are many discount plans. check their website) . you dont have to worry about money. this is gonna release you from daily life and make your trip like it is a dream.

matthew P.
Australia
May 27, 2011
Great location but small rooms
close
stayed in the garden "shed". they call it a cottage, but its more or less a garden shed. the roof has loads of openings, but even with this small thing, i wouldnt hesitate to go there again. actually... i am going again. hopefully this year. the region is quite beautifull. if you like blue seas, white sandy beaches and lots of green nature, this is definately the place to go. friendly townsfolk, not too mnay tourists, local bars and shops. i cant say this any other way, but i think i have fallen in love with that place. i can whole heartedly reccomend this place to anyone. solo travelers, but also groups. definately thumbs up!

matthew P.
Australia
May 27, 2011
nice
nice
The lobby is a huge expanse of shiny black marble. When you enter from the street the reception is next to a garage: through the windows you see attendants parking cars, airport buses loading bags and taxis in the dimly lit underbelly of the hotel, part of the gigantic Roppongi Hills complex. The lobby does not give a very warm and welcoming feeling, rather feels like something one would expect in Pyongyang or Bucharest ca 1970. However most of the receptionists and other workers are exceptionally friendly and service oriented. Some speak good English. When I checked in on my most recent stay, I was not recognized as a Diamond member. I had to ask for - and was given - a room upgrade in line with the Dimaond rules. In other Grand Hyatts, there is typically a gift such as a bottle of wine or box of chocolates for Diamond members. At the Grand Hyatt Tokyo there was merely a small paper package containing green tea candy awaiting me in my room. It had a nice city view. The rooms are bright, modern and tastefully decorated. Huge tub and large shower area. Excellent curtains operated by buttons at the bedside. Breakfast buffet was wonderful, even included fresh blueberries

Phillipi R.
Indonesia
May 27, 2011
Great location and worthfull to be stayed
strategic location, near shopping area
after a long trip from jakarta, we could enjoy staying in this hotel, it was very comfortable, the breakfast was very nice. the staff was friendly. it's really good to take a rest after whole day we spent our time to explore Maccau for sightseeing and shopping.

LEE L.
Malaysia
May 27, 2011
Valuable ...Good Location .
Casinos around just by walking distance
Provide transfer to Ferry Terminal. Enjoy the trip

Wun C.
Malaysia
May 27, 2011
Emperor Hotel
Great location
Great location but hotel room are not well maintained even stay in executive level. It was far from my expectation. Buffet breakfast choice is limited.

Tuck C.
Malaysia
May 26, 2011
Acceptable room
location
- not so friendly shuttle bus driver. you may go to the landmark hotel next door for more shuttle bus (Pharaoh casino) to ferry terminal. Room Size - 7/10 Cleanliness - 7/10 Breakfast - 6/10 , not much variety Executive floor - not as executive as describe,room is similar to standard rooms just that it's on the 19-20th floor.

SUNG H.
Taiwan
May 25, 2011
Convenient location
Friendly Staff
i got some problems to approach the hotel in the beginning, since no bus heads towards the hotel directly from the airport. Once i got it, it is easy to have a walk to bus stops and many spots. Also the staff at reception are friendly and sweet. They provided me with useful information about tour and solved my problems with patience.

Peter L.
Singapore
May 25, 2011
Great location with clean rooms.
Great location
Clean and comfortable room with good services and good location. Easy access for both bussiness and leisure travellers. Close to various nice restaurants & eateries. Also within walking distances from shopping areas. Only ten minutes to ferry terminal and airport. Enjoy the stay will go back again.