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2015
Very good 7.3
Based on 10989 reviews

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Very good



based on 10989 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.7
  • Location 8.0
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.4
  • Food/Dining 6.4

Sutha C.
Malaysia
June 30, 2015
Great Location
Location, Front Desk and Food
Great Location. Walking distance to all the main attractions. Front desk is very helpful with English speaking assistance. Hotel has shuttle to ferry terminal. We had some difficulties to convey our message when we were trying to order some vegetarian dishes

Alfred N.
Singapore
June 29, 2015
resonable Price
Price, Location and Clean

Farhad J.
United Kingdom
June 29, 2015
MD
Cheap, comfortable, central
The only issue I had was there was no bucket available to chill a bottle of champagne. I had to use the waste paper bin and order ice 6 times (brought up in jugs). Apart from that my stay was enjoyable.

Pui C.
Malaysia
June 26, 2015
comfortable stay
clean room, snacks n fruits provided, helpful staff
overall is ok with clean room, comfortable bed and pillow. However, the customer service counter has only one staff to serve customer at a time, hence need to wait during time for check in and also check out. taxi service is only at the front hotel entrance so its easy to get.

Jee L.
Malaysia
June 24, 2015
Good
location, local food, staff are freindly
well....everything is ok.

Taobo Z.
China
June 24, 2015
near to company
location
good

Andrew S.
United States
June 22, 2015
not good
A big disappointment.

Sophia L.
Hong Kong
June 22, 2015
Basic Hotel
Satisfaction

Tsz W.
Hong Kong
June 22, 2015
Fair
location, location, location

TAN Y.
Singapore
June 21, 2015
Macau
Location, Staff Attitude and Comfort
I have been to Macau quite a number of times and i like to stay in different hotels to experience. Emperor Hotel is located near to many hotels. So getting around in the nearby hotel shuttle buses is not an issue. The check in process is fast, the staff took around 10 minutes to process. Room is clean and the basic stuff like water, security box and toiletries are provided. The WIFI service is quite bad, as it takes quite a while to get connected. Another downside is, i wanted to get laundry service. The laundry form mentioned if i send in before 10am, i will be able to get it back by end of the day. But when the staff came to collect, she told me i could only get it back the next day evening. So it was a bit disappointing. Usually i dun dine in at the hotel restaurants, so there are a lot of eateries nearby.