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Very good 7.3
Based on 10932 reviews

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Very good

based on 10932 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 8.0
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.4
  • Food/Dining 6.4

tan K.
January 14, 2011
the counter service staff is very slow
room ambience is good,clean and neat
the service staff attitude
the conceirge is very polite and very helpful. the reception staff should refrain from talkimg on the phone for too long when there's a very long queue about 5 or 6 cuctomers in line waiting

Gisele L.
January 14, 2011
Rooms to be imrproved
nearby a lot of casino hotels
frontline service need to be improved
Rooms and frontline services can be improved better, they are not friendly enough especially when you are seeking helps from them for tourist attractions, transportation information.

Robert E.
United States
January 13, 2011
Good location, Rooms could use updating
Location, availability, spacious suite, executive level lounge for breakfast
No wireless, furnishings could use updating and upkeep, shower drain backed up
Great location convenient to Landmark, Wynn, Lisboa. Front desk staff can be English limited and not the most friendly when it comes to negotiating walk in rates (as I observed them with other customers during check-in)

Tammy H.
January 13, 2011
Great Service and Spacious Room
Spacious room and good service
location wise not very good, need bit of walking
Price is reasonable and room is quite spacious too. However, location is not that great, of course there is a price to pay for that. Overall, good service!

January 13, 2011
Nice hotel , Good Location
The room size and the location
The hotel guest were somking everywhere,
This was a very nice hotel for us , very resonable price . But just the third floor is night club , sometime you would met the group of male quest , and they were smoking too . It is no good for our kids to see all that . Overall , the hotel is good , but I think just Macau is not the place to go with the young children.

Patsie T.
January 13, 2011
Comfortable & Pleasant Room
Clean, comfortable and spacious room; and great location
Staff attitude can be improved
The hotel is great. The room is spacious, clean and comfortable. Eye-pleasing room. The location is great. Walking distance to attraction, about 15-20mins walk. Staff attitude can improve further. Staff seem to be irate. Definitely, value for money accommodation.

Colin L.
January 13, 2011
Over-rated - dirty, no english
Good location, bed comfortable, good shuttle service
Rooms dirty, staff had almost no english, smoke smell, poor executive breakfast.
Traumatic. First room dirtiest that I have seen and smelly. Second not cleaned prior to moving in and stabbed foot on used sate stick. Old rubbish under bed not removed for days until shown to cleaning staff. Still awaiting apology from management. No room available before 2pm although pre-booked. Poor choice and cold baked beans for breakfast. This from an executive room! 4 star rating is a joke!

bradley W.
United States
January 13, 2011
nice place in the middle of the action
location, nice and clean
hotel in a good location next to landmark, nearby is wynn and mgm grand and grand lisboa - much history here, great place for a layover at macau airport and to find some good eating and play a bit at the casino. breakfast was included and it was fair, not too bad. overall a good value.

Hong Kong
January 13, 2011
good location!
MGM and Wynns are just 5mins walk from the hotel
a bit difficult to find a cab outside the hotel
we checked in at late night and got upgraded to an executive suite, the room is neat and comfy. saw lots of Japanese tourists staying at the hotel, should be because its a good choice for such room rate.

mei S.
January 12, 2011
Nice hotel but staff could be a bit unfriendly
Big rooms, nice bed and room amenities
staff could be a bit unfriendly,
I stayed for a night, the room was a bit expensive even after 15% discount It was close to bus stop. They provided a kettle but without water and no in-room dispenser unfortunately.