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Very good 7.3
Based on 10978 reviews

Recent customer comments

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Very good

based on 10978 reviews
  • Cleanliness 7.4
  • Facilities 6.7
  • Location 8.0
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for money 7.4
  • Food/Dining 6.4
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Candice C.
January 10, 2011
Nice hotel
Friendly staff
Overall pleased with my stay and the helpful staff.

Mark T.
United Kingdom
January 10, 2011
Good value, excellent location, helpful staff
Location and value for money
Slightly tired rooms, extremely busy so can be noisy
This hotel is always good value - excellent location for eateries, casinos and just a ten minute walk from the centre. Deluxe rooms can be tired - but free ethernet and helpful staff make up for this.

Qiao L.
January 10, 2011
Cosy and comfortable room in a great location
Good location
conveniently located near wynn, starworld and casino lisboa. free shuttle service at the hotel next to emperor so it is pretty convenient to get around. standard room is huge, cosy and comfortable. value for money.

Mary M.
January 09, 2011
nice, clean, spacious rooms, OK breakfast at Exec.
good location, walking distance to Wynn & Lisboa, lots of jewellery shops & quaint affordable restuarants
frontdesk staff poor english speaking skills. only the filipina frontdesk person knew how to soeak english
i truly recommend this hotel. great value for money. ok location. many restos to choose form at the left side alley of the hotel. there's 7-11 about 50 meters away. breakfast food at exec floor everyday is the same: croissants, different types of bread, ham, cheese, pork & beans, boiled egg, fruits, coffee, tea, orange juice.

Dulce L.
January 09, 2011
Close to the big casinos and a clean room
A nice room and bathroom, with lot's of space. It's close to everything, but closer to the big casinos of Macau. There is much entertainment inside the hotel for everyone tastes.
The room service end's at eleven p.m.
The acess to the hotel is very good, as well as the location because you can be everywhere by walking. There are many casinos close to the hotel (ex. Casino Grand Lisboa) and there are many restaurants you can go. The service from the hotel is good.

Ying W.
January 09, 2011
Great location
service was great,
room was small
good price for the great service in the hotel. I enjoyed the trip

Timothy F.
January 08, 2011
Good location for price
Location, price
Front desk not helpful
If you need another night you have to go to an outside travel agent or back to web. Front desk says always that they are full- go figure.

Fong S.
Hong Kong
January 08, 2011
A little disappointed
relatively convenient location. good service
the bathroom was terrible!
After the shower, the water was leaking on the floor. The slippers were all wet and it was very easy to fall.

Weng C.
United States
January 07, 2011
Bad experience at Emperor Hotel
not up to standard and not worth the money
it was not worth the money. When we arrived, which was about 3 pm in the afternoon, the room was not ready. So we went out for some snack, but after we returned, there was a long line at the counter. So we left again to do some sight seeing. We finally got our room around 9 pm and asked for late checkout, but the receptionist wasn't too accomodating, saying that we couldn't check out later than 1 pm. When we went into the room, it was dirty. The carpet had black smudges on it. The bathtub wasn't that clean with visible mould. Moreover, we found a Q tip on the carpet floor, and one of the magazine covers on the desktop had a piece of chewing gum on it. The cleanliness of the hotel is just not worth the money. The room was deluxe, but did not look it. The next morning when we checked out, we saw a gentleman wearing a tie vacuuming the room next to ours. He didn't look like the cleaning staff of the hotel. The hotel looked short-handed, and some managers had to help out cleaning the rooms. That's why the rooms are tardy.

nikki T.
January 07, 2011
"A home away from home"
good service and good location.....
no 110volts eletrical sockets
it was quite a short stay but very memorable. comfortable and relaxing, i was surprised by their warm welcome, not like the stories i heard of from friends about macau and the people living there. such friendly and hospitable people though some of them are filipinos.