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2015
Very good 7.3
Based on 10930 reviews

Recent customer comments

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Very good



based on 10930 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 8.0
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for Money 7.4
  • Food/Dining 6.4

Mohd R.
Malaysia
December 10, 2010
great location
it very nearby to the heart of the city
communication is quite hard as the front desk do not speak english well
The hotel is in the middle of the macau city. Very convinience to go for sightseeing and shopping there. If you really want to go there just for casino, yes this is the best hotel as its surrounded with other casino hotels. The front desk officer its not friendly and the communications skills english its not so good. If they can look into this mater, it will help to get more foreigner stay at this hotel

Stefano D.
United States
December 09, 2010
Great location at a reasonable price
Location
Limited breakfast offerings become boring after 2 or 3 days.
The cleaning staff are very friendly, but they speak little to no English. The front desk staff are fine, but they are hard pressed to go out of their way to please or accomodate. The hotel offers no computer/internet access in the lobby for its guests.

Sock H.
Singapore
December 09, 2010
Value for money
Clean room, good location
No shuttle bus services
location near to bus stop and also near other big hotels that provides free shuttle. full amenities bathroom. nice 32" lcd tv. overall stay in the hotel is reasonable price, convenient to get a taxi at the entrance of hotel.

Joanne L.
Singapore
December 08, 2010
Good Location
Nearby to quite a number of casino
Breakfast was bad very limited choice of food
Was happy with this hotel as they let us check in the room early about 11.30am instead of 2pm . Everything was fine but the room was a bit at the samll side eventhrough we had booked a the Executive room. Choise of food for Breakfast was bad only choice of bread, ham , hard boiled eggs,cheese slice & fruits. Beside the breakfast so far everything was alright

Siaw C.
Brunei Darussalam
December 08, 2010
Beautiful and Nice comfy room.
Town center.
Lack of in house lift and yet too small
Have been checked in to a nice room at almost top of the hotel. The stay was so comfort and hospitality were there to have. Roaming around the town was an easy task even with walking alone. Taxis were always at the main entrance when ever needed. Would definitely stay again next visit.

Marc C.
United States
December 08, 2010
Good value and adequate hotel
straightforward tourist hotel, decent bath amenities, clean bedding and towels, convenient to casinos
only 1 concierge/bell captain during busy checkin time, worn, stained bedroom carpet, mildewed shower curtain
Hotel met expectations given price and location. Rooms, decor and service were adequate but not exceptional. We booked and paid for an extra bed, but did not need it. I asked if the hotel would provide us breakfast in lieu of the bed, but although the desk clerk wanted to be helpful, the manager made it clear that he could not be bothered with our suggestion, as he waved us off in a very dismissive manner. Otherwise, we found the hotel staff to be professional and pleasant.

Francis K.
Philippines
December 07, 2010
Satisfaction guaranteed
Executive suite is spacious and comfortable
They do not have a shuttle from and going to the airport
My mom is one person who is hard to please.But she was satisfied with the room. Place is close to casinos and everything we need is around the corner.

Mirza A.
Indonesia
December 06, 2010
Great location with spacious room
Location near bus stop and also near other big hotels that provides free shuttle. The room with double bed is very spacious, even more in those with twin beds. Full amenities of the see-through bathroom. Nice auto on and off light near the mini-bar.32" LCD TV.
We're surprised that the mini-bar should be taken and paid as whole package. So if you only took 1 softdrink, you'd be requested to purchase the whole package and take the others before you check-out. The door man and security need to learn English, at least the same level with the receptionists.
Many breakfast spots but only 1 spot along the alley that can provide no-pork menu and understand English as well. With only minor cons, we loved the stay very much! I really recommend couple traveler with baby or children to stay at this 4* hotel.

Mirza A.
Indonesia
December 06, 2010
Great location with spacious room
Location near bus stop and also near other big hotels that provides free shuttle. The room with double bed is very spacious, even more in those with twin beds. Full amenities of the see-through bathroom. Nice auto on and off light near the mini-bar. 32" LCD TV.
We're surprised that the mini-bar should be taken and paid as whole package. So if you only took 1 softdrink, you'd be requested to purchase the whole package and take the others before you check-out. The door man and security need to learn English, at least the same level with the receptionists.
Many breakfast spots but only 1 spot along the alley that can provide no-pork menu and understand English as well. With only minor cons, we loved the stay very much! I really recommend couple traveler with baby or children to stay at this 4* hotel.

Ang C.
Singapore
December 06, 2010
Emperor Hotel,
Location
Service
The room filled with cigarettes smell. Request to change room but was rejected. Take too long to provide Extra bed. Overall services are poor.