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2015
Excellent 8.7
Based on 7313 reviews

Recent customer comments

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Excellent



based on 7313 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Staff Performance 9.0
  • Value for Money 8.4
  • Food/Dining 8.1

10 Kusni K.
Indonesia
January 07, 2013
Lovely Hotel and Beautiful
Best facilities inside the hotel
Surprised of hotel design and very comfortable room with reasonable price. Really satisfied with our staying and looking forward to get back there in near future.

10 Maureen N.
Mauritius
January 06, 2013
Lovely hotel and people working there very nice
nice restaurants,shops and good location
Hope to go back again to this hotel cause it"s really a nice one.

8.7 FRANKIE P.
Singapore
January 06, 2013
lovely hotel
good hotel
i like this hotel very much. very convenient. free bus, nice rooms, great service, attended to at lobby very prompt.

8.7 FRANKIE P.
Singapore
January 06, 2013
lovely hotel
good
greta hotel. i like it very much. my son also like it very much good food and very convenient free transport. good food

10 Ritu W.
India
January 05, 2013
Amazing hotel services
Nice service and very transportation system
wondorful stay and very enjoyable with family. hotel has a very nice transportation to go around the city. most relaxed stay every with family

8 ICHWAN C.
Indonesia
January 04, 2013
Great hotel with a big room
new, clean
Unfortunately the skywave pool that we waited for, was being renovated. The children were so sad.

8.3 Damian N.
Singapore
January 04, 2013
Great location very convenient
All under one roof
Very convenient with shopping and cinema all under one roof. Casino area is spacious and brightly lighted with very helpful staffs all around.

8 Cheah K.
Malaysia
January 04, 2013
Great hotel
center of macau
if you go to the lobby of okura, you will be very relaxed. i went to the lobby of galaxy hotel, there are many visitors so it is quite noisy and hassle. the room is spacious and the daily necessities are ready. there are some outdoor activities for the children so we can spent quite a lot of time in the hotel. the room charge is expensive but it is good to try. the staff in the hotel are very helpful and warm hearted. there is no convenience store in the shopping mall. this is the only drawback i can think about. i went to venitian's lobby and the lighting there is very gloomy. the smell of the cigar from casino is spreading over the shopping mall. in the shopping mall of galaxy, i did not find this problem.

9 Cheah K.
Malaysia
January 04, 2013
Nice place to stay
convenient place
if you go to the lobby of okura, you will be very relaxed. i went to the lobby of galaxy hotel, there are many visitors so it is quite noisy and hassle. the room is spacious and the daily necessities are ready. there are some outdoor activities for the children so we can spent quite a lot of time in the hotel. the room charge is expensive but it is good to try. the staff in the hotel are very helpful and warm hearted. there is no convenience store in the shopping mall. this is the only drawback i can think about. i went to venitian's lobby and the lighting there is very gloomy. the smell of the cigar from casino is spreading over the shopping mall. in the shopping mall of galaxy, i did not find this problem.

9.3 Cheah K.
Malaysia
January 04, 2013
Good service
Nice view
This is a tour which I arranged for my daughter & grand-daughter, I requested for adjacent & connected rooms through agoda. I also made my request through email to Okura which they promised to try their best to meet my request. I was very disappointed when I came to the counter to find out that nothing had been done. They only tried their best by the moment when I checked in but it was too late. One of the connected rooms was already occupied & I was unable to help looking after my grand-daughter. The hardwares of the hotel are good but rooms for improvement of the softwares.