arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.7
Based on 7410 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 7410 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.1

Shin T.
Malaysia
December 26, 2012
Fantastic hotel
Big and clean room
Hubby and I were really enjoyed our stay in Galaxy. We were first impressed when entering the hotel lobby with a huge diamond waterfall. It's a very nice abd luxury hotel at reasonable price.

VALERY D.
Belgium
December 26, 2012
Definitely recommended
Staff, room size, minibar
My wife and I stayed for a weekend at the Galaxy and there really is little we could complain about. We had a corner Galaxy Suite on the 29th floor which was really spacious, clean, tastefully decorated and came with a well-stocked free minibar. We had a breakfast in the room which came precisely at the time requested, with a smile and the food was excellent and in suitable portions. The hotel is of course right on the casino, shops and restaurants so there is little walking needed. The little city of Taipa is a short walk across the street and free shuttles can take you anywhere you like. Keep it going Galaxy, we had a great time.

Patsy L.
Singapore
December 26, 2012
Great hotel with excellent service
Excellent shuttle service available
the hotel service is excellent. while queuing to check in with my children, one of their service staff seeing our predicament brought us to their club member check in, thus ensuring a fast check in. the hotel room is well maintained and very clean, the cleanest i encountered so far. a faulty toilet door was rectify immediately after reporting. the only disappointment was that the wave pool was closed for maintenance without advanced notice. the wave pool is one important factor for this trip.

Irawan S.
Indonesia
December 25, 2012
Super nice hotel
Rooms super nice
big hotel with the super nice Rooms everything is luxurious and the price is worth to pay

Chee L.
Singapore
December 25, 2012
Great locations and service
Great service, luxury, value for money
Its our first time staying at Galaxy and I must say that the room is fantastic! Very spacious and very luxurious .. The service staff were also very friendly and helpful. And we enjoyed our stay there

SIEW F.
Singapore
December 24, 2012
majestic hotel with friendly & efficient service
majestic hotel with stunning architecture, grandeur lobby, comfortable guest room with free wifi & mini bar amenities, efficient & friendly service staff
we were awestruck by the majestic frontage of the hotel from afar. the night scene was simply breath-taking. once inside the hotel, we were further dumbfounded by the vast expanse of space, exquisite decor and beautiful display at its main lobby. the service staff were very friendly and efficient, ever ready and genuine to serve guests with beaming smiles. the guest rooms were well maintained, comfortable and clean and spacious too. we were happy that the hotel also offered free wifi and mini bar amenities...good and cost effective for families with young or older children. we especially loved the heated jacuzzi pool and the swimming pool on the 2nd level of the hotel. the scenery there was absolutely amazing...really rejuvenating and relaxing for our tired bodies. the only disappointment was that the wave pool was closed for maintenance and my daughter was really looking forward to enjoy herself there. the taste of asia food court offers a great variety of asian food but i thought the taste of their fare there could have been better & improved as their prices are rather steep. hotel offers free bus shuttle service from airport/hotel/airport as well as to ferry terminals, places of interest in macau. this makes group travels on ground very convenient and helps guests save some money on ground transportation. we would definitely keep galaxy hotel in mind for our next trip back to macau.

Pei P.
Brunei Darussalam
December 24, 2012
Very grand hotel
Nothing
The room is just nice for us to stay in it. You can choose between smoking and non-smoking rooms. The receptionist, ladies at the lobby, bell-boy are all very friendly and nice. Some shopping stores available at ground floor and shuttle buses to many popular areas in Macau are available including to the airport and ferry terminal.

Su C.
Malaysia
December 24, 2012
Impressive Hotel
Swimming pool
Impressive Hotel where you will find great decoration with great lighting. You will need a map to go around the hotel with shopping, casino, various F&B and facilities like heated swimming pool. My young children enjoyed the evening swim during cold weather in December. Thanks to the heated pool.Great pictures taking surrounding the building with nice lighting. Convenient to move around macau with free shuttle bus provided by hotel.

Ma. J.
Philippines
December 23, 2012
excellent hotel
very accommodating staff
very accommodating staff, especially the front desk and concierge staff.

Ronald P.
United States
December 23, 2012
A great time at the Galaxy
We were upgraded to a suite - so it was a very sweet evening!
I had been to the Galaxy before but never stayed in the hotel. The front desk team were friendly and efficient, and my colleague and I were both upgraded to one bedroom suites on the 33rd floor. The suite was fantastic, very nicely appointed, well layed out, high quality Moulton Brown toiletries and a compleimentary mini bar. We really enjoyed our stay there.