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2015
Excellent 8.7
Based on 7410 reviews

Recent customer comments

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Excellent



based on 7410 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.1

Susanny L.
Indonesia
December 17, 2012
Great hotel with excellent service
Excellent service
One thing that caught my attention in this hotel is their wonderful service. Rooms are very comfortable too.

Susanny L.
Indonesia
December 17, 2012
Service with a smile
Good service
One thing that caught my attention in this hotel is their excellent service. Rooms are very comfortable too.

Rudy M.
Singapore
December 17, 2012
Lavish new hotel with good service
You can get almost everything at 1 location
Everything was easy, from check in to check out. Everyone was very helpful, the hotel was well connected to others via shuttle busses. You can find many quality restaurants and food places within the hotel and there is a cinema!

Peter W.
United Kingdom
December 17, 2012
Galaxy hotel Macau
Excellence in space facilities and service
The Galaxy Hotel in Macau is huge with all facilities and free transport to and from the hotel is comfortable and hassle free. The suite we stayed in was excellent in design and décor with an unlimited view. We also enjoyed a complementary mini bar with an ample supply of liquor, wine and soft drinks plus a Nescafe coffee machine. Slight hiccups at check in and check out but nothing to spoil our stay.

Foo M.
Singapore
December 17, 2012
Nice spacious room with great service
Spacious room, good housekeeping
First time staying at this hotel. Enjoyed my stay with my family, however did requested for non smoking room, when i checked in there was'nt any. Would like to recommend that there are some seats placed at the shuttle waiting area and at the crystal lobby for elderly and young children to rest for awhile. Was disappointed when I tried to book macau hk ferry tickets from tour agency from the crystal lobby, the security guide stopped us from entering as my son was with me, so happen my niece was with me and was able to assist looking after my son for awhile. Bad experience was since there was no seats, they sat on the steps to wait was again asked by guards not to sit! The management should come up with a better location for the tour agent not to be located near the casino preventing the ease of purchasing tickets or enquiries for land tour.

Io H.
Macau
December 17, 2012
Great resort, great location, great service
Fast and efficient, nice smiles, clean rooms, great facilities
The stay was very nice. The staff there had good smiles and were friendly. The rooms were very clean and so was the entire resort itself. The location was great, very close to other places we wanted to visit. There were shuttles to places further away. All in all, a great stay. Look forward to staying at Galaxy Macau again.

CHUN W.
United Kingdom
December 17, 2012
Guest Room
Clean and tidy
The Guest room is clean and tidy, sufficient space with free wifi, except that the balcony was locked. It is quiet at nighttime. The reception service is fast except that the counter is far away from the shuttle bus stop. Also, the signage of the lift for different floors is not clearly displayed. The size of the words is small. The color of the words is not sharp.

Wei V.
Malaysia
December 17, 2012
Complete Hotel
Location, Design, Convenience
The overall ambience of the place. Splendid setting for a casino hotel amidst all the other 5-star establishments in the location. One could not find a better value for money classy hotel in the Cotai strip. There are plenty of eateries and entertainment facilities within reach and the free shuttle service also helps tourists get to many of the nearby spots with minimal fuss. The only smear on an otherwise impecabble sheet of bragging rights is the 3-months annual closure of the sun-deck pool, which was not made known to customers making reservations beforehand. All in all, a great hotel to stay at for a short trip to Macau. Will definitely be back.

MARCELLIE P.
Indonesia
December 17, 2012
Great Hotel & great locations
Great Hotel
This new hotel has every in the hotel. Good location & Big rooms and many lot of rooms. The food court has so many restaurants around the world. I recommnede this hotel to all of you if you stay in macau

WAI L.
Hong Kong
December 16, 2012
Excellent Service!!!
Luxury and tasteful design. Clean and Comfortable
It simply is the best hotel in Macau. Services are great and people there are extremely helpful and courteous. Room is bright and clean with all the amenities you need. Mini bar is all free. You can drink up all the soft drinks and beer for free. They also even throw in potato chips and instant noodles for your midnight snack. The only downside is the pillow which is not very supportive.