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2015
Excellent 8.7
Based on 7516 reviews

Recent customer comments

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Excellent



based on 7516 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.1

ardan C. from United States
Business travelers
Stayed one night in November 2015
Exact transportation system to other part of town.
Free bus shuttle service front desk check in staff and the breakfast buffet
Far from the main sightseeing site. Allow exact time to wait for the free shuttle especially the one into the tourist area. The hotel should have provided extra bus on demand so the passenger don't have to wait for such a long time during the peak hours. The check in counter is a long long walk from what the free shuttle bus drop you off. So be prepared if you have carried a lot of luggage with you. There should be so kind of golf cart type shuttle to get you to the check in. Following the sign overhead help guide to you to the right direction.
Reviewed November 16, 2015

Chin G. from Singapore
Couples
Stayed 2 nights in November 2015
great hotel
good location, good quality restaurants, clean and spacious
Reviewed November 16, 2015

Chris S. from Canada
Business travelers
Stayed 3 nights in November 2015
Recent Macau visit
The room, the in room dining service and the atmosphere
Overall it was excellent however on check out there was a long queue and they did not have enough staff for check outs. Priority seemed to be on check in guests despite it having no line. The online sign up to the privilege program proved to be a waste of my time as I had to fill out everything again. They should fix this as it was inconvenient to find this out when I tried to pick up my privilege card and I had to go back up to my room to grab my passport. The girl who was serving me seemed in apologetic and she didn't care.
Reviewed November 15, 2015

Gemmalyn C. from Philippines
Families with older children
Stayed one night in November 2015
Wow! I love this hotel!
Cleanliness, Swimming Pool, Staff
It was a great experience! Overall we like the cleanliness, respectful/friendly staff, location, views, availability of foods in the area! Superb! This hotel is close to other tourist spots such as Venetian Hotel, Gondola Ride at Venetian Macau, and City of Dreams.
Reviewed November 14, 2015

Susan A. from Singapore
Families with older children
Stayed 4 nights in November 2015
Location is great with free shuttle bus to almost
Location, accommodation and food.
Loved it.
Reviewed November 14, 2015

ryan L. from Canada
Couples
Stayed 2 nights in November 2015
Great hotel great stay
Clean Priced well and great shopping
We have a great time the food was great the breakfast was great we enjoyed our time!
Reviewed November 13, 2015

Mary T. from Singapore
Couples
Stayed one night in November 2015
New & luxurious
Very new, nicely appointed & spacious
Had an excellent stay with very comfortable room. Only disappointment is the performance of the service staff starting from the casino to the restaurants. Wonder if this is the culture of Macau or its just because they are tired from facing the thousands and thousands of people daily. But we concluded its the incompetency on the part of management team. We went to another casino in Studio and request for drinks like how we did it in Galaxy. The service staff in Studio is much more smiley & acceded to our request while those in Galaxy choose to ignore time & time again. It is such a shame the poor attitude is very consistent & apparent in Galaxy. Given the spoilt of choices of superb hotels in Macau, Galaxy will definitely be in the bottom list.
Reviewed November 12, 2015

Justin N. from Malaysia
Couples
Stayed one night in November 2015
Luxurious stay
Luxurious, staff performance & Sexy welcoming sexy female staffs at the entrance
It was a pleasant stay in Galaxy Macau
Reviewed November 12, 2015

Shaun Y. from Singapore
Couples
Stayed 2 nights in November 2015
Worth to visit
Grand, Posh and Comfortable
Very Grand feel like a king during stay
Reviewed November 09, 2015

MARY S. from Philippines
Couples
Stayed 3 nights in November 2015
Excellent Stay
Good location, nice room, great hotel
Excellent
Reviewed November 08, 2015