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2015
Excellent 8.7
Based on 7426 reviews

Verified traveler reviews

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Excellent



based on 7426 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.1

hengkiang W.
Singapore
October 02, 2015
close to a five star gfade hotel
good room size, room service goo
1st impression is very bad....very long Q for check-in, more than 1/2hr. too many noisy china men checking-in, felt like I m in canteen instead of a so call 5star hotel lobby. I felt like treated as second class hotel guest compare to these china men. Hotel staff walking around the check in around area are selective (choose china man) to service or provide privilege service to "these guest"(china men) in the same check-in Q as I m in. I felt like I m checking in to a hotel in china. I was told by check-in counter staff that our booking thru AGODA, we are only allocated the city view rooms without much to see out of our window. if I want a pool view room I need to wait till after 6pm. most of the hotel staff cannot communicate in English. the guest in the room next to my was too noisy. they bang and knock(felt the vibrations), shout and scream like argument for a fight going on. I made a couple of complaints thru the reception( personally) and thru house call, but the PARTY (loud disturbing sound) continues till 4:10 AM!!!!! HOW COULD THESE BE HAPPENING IN A 5 STAR HOTEL. THE HOTEL STAFFS WERE UNABLE TO STOP THESE NOISY ROOM GUEST THAT CUASES DISCOMFORT TO OTHER HOTEL GUEST!!!!!

Dolly K.
Malaysia
September 30, 2015
Weekend away
location, breakfast, casino
Enjoyed the breakfast. As we were there for a concert and Casino. Galaxy fulfills our need. There are not much shopping, most things are the branded ones. We booked the suite, so it was great.

Pui K.
Hong Kong
September 29, 2015
Dirty Bath Tube
Friendly staff, Excellent food, Free mini bar
I have never imagined there would be hair in the bath tube!!! A 5-star hotel should not be like this. The swimming pool is nice, but it's below my expectation. Plus there are not enough swim rings because many people kept them even when they don't need the swim rings. It is recommended to go to the swimming pool before 9am. Reception staff are quite inefficient and so I had to wait for 30 minutes to check in. But other staff, especially the lifeguards are very friendly.

Francois R.
France
September 29, 2015
Nice hotel/casino
Good location, nice pool
Nice hotel but poor food

Kit W.
Hong Kong
September 28, 2015
Overrated hotel
Location, staff, swimming pool
The room smell badly with strong smell of smoke although it's a room on the non smoking floor. Design of bathroom is poor that the shower place is not water proof even if when the door is closed. Not worth the money at all.

LU M.
Malaysia
September 26, 2015
Good hotel
Location, facilities, service

lai Y.
Suriname
September 26, 2015
Good choice
Good food,clean towels and very comfy bed.
Pleasant

Irene K.
Malaysia
September 26, 2015
Never be enough for the stay
Hotel, Services and Room
The hotel is very grand and having a great ambience. The staff here are so much helpful and friendly. I was staying there for one night, and I felt like it is not enough as there are so many facilities and I could not use it before my trip back to Hong Kong. It is very convenient that there are shuttle buses provided to go many places such as Broadway, Ferry Terminal and The Venetian. I will stay at this hotel again during my next Macau trip. Great hotel that I like so far!

Kam C.
Hong Kong
September 24, 2015
There is a good place for vacation
Release , Good foods and nice services

Shea B.
New Zealand
September 23, 2015
Nice Relaxing Hotel
Pool, Environment, Location