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Excellent 8.7
Based on 7415 reviews

Recent customer comments

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based on 7415 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.1

mabina G.
Hong Kong
September 18, 2015
View, facilities , food

September 18, 2015

Wirintip S.
September 16, 2015
Great location
Great location, spacious room, great dining
Perfect for everyone in family

Hong Kong
September 15, 2015
Service not 5* yet
room, swimming pool, The Macallan bar
staff are not professional and trained enough for a 5* hotel. language, attentiveness are not up to standard The MaCallan Bar, which belongs to the hotel as well, is surprisingly pleasant and amazing place for evening drinks. The service staff is very friendly and attentive, lounge live music is very good too.

September 15, 2015
The greatest hotel in Macau
room size, cleanliness, high assessibility
We stayed at this hotel for 2 days 1 night, the size of room was large enough,the staff was helpful when we found them to ask questions and dealt with our requests as soon as possibile.We all had a postive image on this hotel which was amagazing, especially on swimming aeas.We experienced lots of good memories more than we expected .So we would recommend the Galaxy Macau to my family and friends who want to plan a short trip to Macau. But one thing i would like to mention that hairdryer and a comb provided in the hotel room would be better. Overall, it was a one of the great hotels in Macau, we must choose it again when we vist macau.

Wing C.
Hong Kong
September 14, 2015
Nice and Convenient
Nice swimming pool and facility, free mini bar and good service

Wai F.
Hong Kong
September 14, 2015
Good choice
nice beach and swimming pool, good location,
We will visit again!

Abhishek S.
September 14, 2015
Check in is a hassle
Check in was a hassle... Dining options not very good

Thomas V.
September 14, 2015
Stay at Galaxy Macau
Location and Food
We were so happy until the moment we got back to hotel after dinner - no TV and all the plug point were not working! We tried to make a coffee/tea in the room next morning and the Kettle was not working too! We called the concierge/assistance and we got a standard reply that they will send someone to check. And the "Technician" turned up 20 minutes later only to say the Kettle is not working - he tried to bring few replacement and 15-20mnts of back/forth visits was the only result! In the end we said we just want some peace and asked if they can send us 2 coffees and the answer was "we will charge you for the coffee/tea"(despite the fact that we explained to them that the Kettle was not working, etc.)... We were not bothered by the charge for 2 coffees BUT amazed by lack of service/compassion of the staff in a 5 star hotel like Galaxy!.

Hong Kong
September 14, 2015
Very comfortable place for vacation
the 2nd floor beach, the services of the staff, comfortable room
This was our 2nd year in a roll staying in galaxy for our anniversary, Staff was very kindly organised an amazing time for both of us, before the trip the hotel staff has kingly gave me a call telling us that we can check in earlier and with express check in. The room is very good we have been arrange in the 31/F, it has wonderful view. Secondarily about he beach is very relaxing we spend a whole day on the beach and with the new water slide and river ride was also enjoyable. Finally, thanks to the very kind staff of the hotel, as my Fiancee caught a fever on the final night, staff was kindly to arrange us to have an late check out so that she can take more rest. i am very appreciate with the hotel has bought us good memory, we will definitely revisit again.