arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.7
Based on 7424 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 7424 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.1

Siok K.
Singapore
July 24, 2015
Below Expectation
Nice ambience
After reading so many reviews posted by the travellers, I do have very high expectation from Galaxy Macau. However, the overall experience for us is below expectation and we feel the stay was not worth the value we paid for. Example: (1) The room is smaller than expected. (2) Requested for high floor but was given 10th storey only. (2) The peep-hole on our room's door is totally out of alignment. Staff took 20 to 30 minutes to get it fixed but the alignment is still not in full view. (3) The "beach" in the hotel is much smaller than what was shown in the website. (4) Average service level for counter staff. We also approached a bellboy for a taxi and to help us to convey to the taxi driver on the place we wanted to go but to our disappointment, he simply pointed the taxi stand direction and walked away, no further assistance was given. Nevertheless, the staff at the Galaxy Travel is more helpful and polite. They even helped to call up to check if MJ Gallery is still in operations when we only asked for the address. (5) Applying membership card at the Casino is quite a torture. After making the membership card at one counter, we were told to proceed to another counter if we want to set a pin no. to our card. We queued for another 20 minutes and realised that the initial membership cards which were issued to us 20 minutes ago were destroyed as the counter has to issue another new card with your photo plus to set a pin no. This is so double job and wasting time and resources.

Yuen W.
Hong Kong
July 24, 2015
nice staff
nice environment, polite staff, convenient

Herry L.
Indonesia
July 23, 2015
aircon not cold room 7118
pool n bathroom n malls ok
Overall okk

Yeung L.
Hong Kong
July 23, 2015
"Beach" is the most attractive point
Clean, excellent "beach" and good facility and shopping mall

Boon O.
Brunei Darussalam
July 22, 2015
Macau trip
Pool, convenient and room cleanliness

June C.
Singapore
July 21, 2015
Galaxy hotel is the best in macau
They turn down the bed every evening even to the extend of folding the clothes you air out
It was the best hotel experience that we've had. Hotel room was superb with the view of the resort.

Ka S.
Hong Kong
July 21, 2015
Convenient and tidy hotel
Good swimming pool , convenient, room is clean

Sze Y.
Hong Kong
July 19, 2015
More than expected
Unexpected upgraded me as VIP; BDay cake as not told before; very convenient checking out process

Jonas C.
Australia
July 19, 2015
Out of this world hotel
Service, fun and food
Great, wasn't long enough

Hartono S.
Indonesia
July 18, 2015
One of the nicest hotels for vacation
great location, comfort room, luxurious hotel
Awesome experience. It would have been even better if we got breakfast. No breakfast package included.