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2015
Excellent 8.7
Based on 7499 reviews

Recent customer comments

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Excellent



based on 7499 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.1

WAI L. from Hong Kong
Families with young children
Stayed one night in April 2015
Poor
good swimming pools
dity of the toilet, bad smell of non smoking room
Reviewed April 11, 2015

YEUK Y. from Hong Kong
Families with older children
Stayed 2 nights in April 2015
good
location, comfort of the room, service
Reviewed April 11, 2015

Aida D. from Philippines
Couples
Stayed one night in March 2015
luxurious stay,fabulous suite.
Lobby is not so crowded w group tours. great reastaurants inside.fabulous rooms.A
Fantastic.I was upgraded to a suite from my grand king room i booked at Agoda.The room is simply great w all refreshments in the mini bar given free. The bathroom has a mini TV too while you enjoy your hottub.Great rstaurants to choose from. Staff are friendly and helpful. I will definitely come back. The wavepool is simply the biggest in the world. We can have free access to common afesa of Banyantree ang Okura hotels. Shuttle services tto other hotels are so convenient.
Reviewed April 09, 2015

Neo S. from Singapore
Couples
Stayed 3 nights in April 2015
Staff service kinda "drop"
The smell. The pool. The room.
Feel that the staff service kinda drop. No sanitary bag replace. No shower gel on stand by when half bottle left. Also wonder why air con temperature left at 10 degree after make up room.
Reviewed April 09, 2015

Chun K. from Hong Kong
Families with young children
Stayed one night in April 2015
Location, room condion and space
Location, room condion and space
Reviewed April 08, 2015

Kwong L. from Hong Kong
Couples
Stayed one night in April 2015
Shuttle Bus
Tidy Room, Good window view and a lot of TV channels
We wait shuttle bus to the pier or city area for a half hour, that is unacceptable.
Reviewed April 07, 2015

Lai N. from Singapore
Couples
Stayed 2 nights in March 2015
Looks like a supermarket
Nil
Two yrs ago.was good but the standard has dropped
Reviewed April 03, 2015

Piyada P. from Thailand
Groups
Stayed one night in March 2015
Happy Relax at Galaxy
Clean, Nice place, good complimentary
Reviewed March 30, 2015

Tricia L. from Singapore
Groups
Stayed 2 nights in March 2015
A hotel that looks like a Palace
Beautiful, Spacious & Clean
Their staffs are all very friendly and polite. Room comes with free mini bar. Clean and spacious room. Price wise is alittle on the high side. However it worth paying after seeing the beautiful room and nice staffs!
Reviewed March 30, 2015

CHUN T. from Hong Kong
Solo travelers
Stayed one night in March 2015
nice hotel
nice hotel
Reviewed March 27, 2015