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Excellent 8.7
Based on 944 reviews

Recent customer comments

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Excellent



based on 944 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.2
  • Value for Money 8.3
  • Food/Dining 8.0

fauzan F.
Indonesia
November 25, 2013
marvelous
very nice room, wide variety of buffet breakfast and nice staff
i give 10 out of 10 for the room, food and service..had romantic dinner at mezza 9 restaurant great food and very nice pool view.

HO K.
Hong Kong
November 21, 2013
The service was excellent
Professionally trained staff, great service in every corner of the hotel. The Club King Deluxe Package is excellent for free drinks and snacks for the whole day.
I love this hotel. I would choose Grand Hyatt when I come to Macau next time! The hotel staff are all professionally trained to provide excellent and high quality services to the customers. The hotel is just next to the Water Dancing show. It is very convenient for us to get back to the hotel after the show.

HOU L.
Macau
November 18, 2013
Nice room and facilities
Free Wifi, nice room and many entrainment facilities
The room is nice and has free wifi services. Breakfast is nice too. The lobby is grand and the room is modern simple. The worst thing is that those staffs are mainly speaking mandarin only and their skill is needed to be improved.

HOU L.
Macau
November 18, 2013
Nice room and facilities
Free Wifi, nice room and many entertainment facilities
The room is nice and has free wifi services. Breakfast is nice too. The lobby is grand and the room is modern simple. The worst thing is that those staffs are mainly speaking mandarin only and their skill is needed to be improved.

LO F.
Hong Kong
November 05, 2013
Room comfirtable! Has shuttle service!
Has shuttle service! Staff good attitude ! Near Main Street

Wong H.
Malaysia
November 04, 2013
Clean room , friendly staff , nice view of sea
Casino , good food , nice bar and alsoi do enjoy their afternoon tea
We have a nice wine section at their wine bar do try up !! and also their staff is really helpful and friend. Nice chinese restaurant that this hotel have the price is not that hight may be you also can have a try on your stay !!

jayaprakash G.
India
November 02, 2013
it is a nice hotel centerally located., price is b
location, decent,modern.,
nice anddecent. u can even try some 0ther choice zat the same price near by h0tels.,

lee M.
Singapore
October 26, 2013
Truly 5-star and beyond !!!
New hotel with modern interior decor, sweet scented aroma in the high ceiling lobby, spacious n luxurious hotel room, fantastic hotel staffs
We are more than satisfied with our stay in this hotel. Everything is beyond our expectation. The hotel has gotten some best staff here, the bellboy, receptionists, chamber maid, room service manager, etc etc. Their friendliness, helpfulness n attentiveness have eased our anxiety of a lost luggage upon arrival at the Macau Airport early in the morning, which turned out to be the luggage left behind in our Singapore Airport, and it was immed flown over to Macau via the next flight in the afternoon. The hotel staff have made the hotel truly 5-star n beyond.

Chan B.
Hong Kong
October 07, 2013
Great hotel with great restaurants
Hotel is spacious and comfortable. The food at Mezza 9 is very good. Staff is very polite and pay attention to details.
We have been staying in the hotel for several times. The room is very spacious and comfortable. The food at the restaurant, Mezza 9, is excellent. The staff is very polite and pay attention to details. Since we were staying with our kid, they have prepared gift for him. We always enjoy our stay there. Will definitely go again.

Robert W.
Australia
September 29, 2013
Great experience
Staff, club, room
Fantastic, wonderful staff who could not do enough for you