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Excellent 8.7
Based on 943 reviews

Recent customer comments

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based on 943 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.2
  • Value for Money 8.3
  • Food/Dining 8.0

Chan R.
August 23, 2013
Aroma throughtout the hotel, Professional and nice staff, Clean and orangise hotel room
Grand Hyatt always keep their professional. Such as staff, room design, compliment, fitness center, swimming pool, food etc...

Anita C.
Hong Kong
August 22, 2013
It's quite a good hotel, the rooms are comfortable
Room big, staff are kind and convenient
If just want to complain was the in rooms drinks in fridge , They are not fully put all the drinks here, As after I check then call the housekeeper to put back for me, Otherwise they will think I got then charge, Also the tea bag even open it and left the bag here, The housekeeper didn't know that, I thought if need to improve maybe the housekeeper work, thanks

ling D.
August 20, 2013
Great hotel in a great location
Large room, luxury feel, friendly staff
Hotel is centrally located, just a short walk to Venetian shopping centre, nicely decorated, a superb hotel

Kwang N.
August 18, 2013
Impeccable customer service from the staff!
1. Customer Service

Issinee V.
August 16, 2013
the size of the rooms.
Nice service and very comfortable room. close to the airport.

Shen P.
August 16, 2013
wonderful and luxurious
great staff, free transport, excellent service

Kai W.
Hong Kong
August 11, 2013
spacious and good

August 11, 2013
comfortable, enjoyable, peaceful
It is near central, very convenient. It has a grand lobby but no seats. My visitors have to stand while waiting for me to arrive at the lobby. The rooms are spacious with a huge bathroom. There is a large window with a great view. It is a great place for resting after a long day at the casino and nearby attractions.

Kah C.
August 09, 2013
Luxurious, big beds, big room
Got a Deluxe Twin Suite. Room was big and clean. The living room contained a teapot for teamaking as well as nespresso machine. It was near the casino but one needed to walk a fair bit to reach the more centrally located Venetian.

Ji K.
July 26, 2013
Great room but could do better with staff service
Room size, lobby decor, proximity to house of dancing water show
Ok but staff not the most friendly. We met a group of staff doing a shoot at the road kerb and was shooed away. It was raining n we wanted to take a cab n instead of facilitating that they were more concerned with their shoot