arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 939 reviews

Agoda Verified Reviews

Filter by traveler type
Excellent



based on 939 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.1
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Staff Performance 9.2
  • Value for Money 8.3
  • Food/Dining 8.0

10 Wai A.
Hong Kong
May 20, 2013
Very Comforatble Hotel with excellent services
huge room, great services, close to casino
A very comfortable hotel with great services; it is close to the city centre & ferry terminal (shuttle bus provided). Grand Hyatt is one of the three hotel from City of Dreams, it is also a higher end hotel; though, the price is a bit pricy given that we can go to Las Vegas for the same price for a 4D3N trip (hotel + flight inclusive) from Canada. The theatre for the famous “The House of Dancing Water” show is right beside the hotel’s lobby; The Casino is quite new compare to other hotels, but lacking of variety of games since the casino’s focus are mainly on the Mainlanders. I would definitely stay @ Grand Hyatt again if the price isn’t this high.

7.3 LAI C.
China
May 20, 2013
GOOD
Shopping convenience, Casino entertainment, King rooms

7 Thomas C.
United States
May 16, 2013
Nice Hardware, OK service
Large Room, Good Location
I have stayed at the Grand Hyatt several times, although they have nice hardware, well appointed rooms, the service here while attentive is notoriously slow, especially during check-in and check-out, the staff are eager but still inexperienced (even after a few years in operation) and slow. There are usually only 2 people at the check-in counter, which is way too few in the event that a few guests are checking-in, checking-out, or making inquiries. The lobby while nicely appointed is vacuous and empty, and feels more like a office building or mall and has none of the ambiance you may expect from a luxury hotel of the Grand Hyatt caliber and price.

9.7 Yiu C.
China
May 10, 2013
Great
good traffic, big room, tidy
Hotel is splendid and has good decoration. Moreover, the staff is friendly. In addition, the quality of food in its restaurant is very nice. This hotel is highly recommended!

9.7 WATCHARAPOL P.
Thailand
May 08, 2013
valuable hotel
perfect communication via e-mail
This hotel is such a perfect and valuable to pay for, huge room with perfect decoration.

10 Chan B.
May 08, 2013
Our preference when staying in Macau
Room is spacious and comfortable. Excellent food in the restaurant, Mezza 9. Well connected with nearby shopping centres.
We have stayed at the hotel before and always feel satisfied with the stay there. It's a good choice for a couple or even a family with children. The food at Mezza 9 is excellent.

6 Gu J.
Australia
May 05, 2013
Comfortable bed & living area
Good size of bed room, living room, good brand coffee making machine

8.3 Anchittha K.
Thailand
May 02, 2013
Great
Service minded of staff
great with the service ,easily to connect the shopping mall and others

8 YOONJUNG Y.
April 29, 2013
comfortable
delicious food, kindness, , clean
smoking odor is not good in the room (booking the non-smoking room)

8 Chi C.
Hong Kong
April 27, 2013
Perfect
Good Design, Good Transportation, Clean
World Class Resort with nice room, swimming pool is big enough and clean. Food quality is high and casinos is so fancy. Excellent transportation that you can travel by shuttle buses to Taipa town and ferry terminals for free.