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Excellent 8.7
Based on 939 reviews

Recent customer comments

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based on 939 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.1
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Staff Performance 9.2
  • Value for Money 8.3
  • Food/Dining 8.0

Ming K.
Hong Kong
November 21, 2012
New and Nice Hotel
New accomodation
Nice staff, nice atmosphere with sea view. Good food and beverages facilities.

Tam M.
November 14, 2012
Perfect Service with Free Uprade
Good location, and was offered free upgrade
This is my second time to select hotel, this time I was offered a free upgrade to Suits which all the services were upgraded as well: breakfast time extension to 1200, free tea set and evening refreshment with drinks. The experience is very great

Thiam L.
October 23, 2012
Fantastics rooms!!
quiet enviroment...
The rooms is fantastic!! very good size and clean!! hotel stuff is friendly and helpful!! will recommend this hotel to my friends for sure~!

Yin C.
October 10, 2012
Great service, great location and great facilitis
Very friendly service rendered, at the heart of Taipa, with all the facilities required for visitors
I very amazed by the service level of the hotel staff (more than Grand Hyatt standard), the hotel room can be descriped as "Wa" with very good view. The facilities inside the hotel as well as the shuttle route offered can help the visit to view Macau as his/her hometown. The hotel also attach to the "City of Dream" which offers walking distant to enjoy the famous "The House of Dancing Water". In addition, the price is at the same level as those hotels in the same tier. It's a good deal overall.

Chun L.
October 04, 2012
Nice hotel with great service
Great service
We had a stay in this hotel. The service was great. The room is fine and clean. The pool is quiet without a lot people. There is complimentary drinks from 17:00-19:30 and it was great. All you can drink red, white, vodka, whiskey, rum, etc.

Jobelle J.
October 02, 2012
Superb experience
great location
it's one of the unforgettable stay ever! all staffs are very accommodating, the rooms are huge and complete with what we need. I will definitely go back here!

Yiu L.
United Kingdom
October 01, 2012
Excellent Hotel
Convenient, Easy To Navigate around and freindly staff
Staff there are very helpful and professional. Service is excellent. The hotel room is spacious, with nice decoration and sanitary products. Even though it's abit over priced, i would still stay in here again next time.

September 28, 2012
Excellent and friendly service with large rooms
Quiet and exclusive away from all the noise from casinos
check in was especially smooth and very friendly. conceirge desk was extremely helpful and even offered to book restaurant at cafe360 for us. when it was found to be fully booked , recommended alternatives to us. room amenities was good and chamber maid was very attentive to details. we did not inform them that the coffee machine has broken down but they noticed that it was not working and to our surprise was changed when we got back in the evening

Gavin P.
September 27, 2012
Great hotel in City of Dreams
very large pool, spacious rooms, good service, fantastic dining options
we had a great stay at the grand hyatt macau. we were upgraded to a suite at no extra charge and the room was very clean, modern, nicely appointed, with huge windows. the outdoor pool is quite huge. we ate dinner at mezza 9, which was fantastic!!!! that was a big surprise of the stay. we had some traditional macanese food, very good wine, and the service and atmosphere there were great. the chef we saw was quite precise, which is great to see!!!! the hotel is located in the cotai area, in the city of dreams complex -- great if you want to see house of dancing water.

Helen Y.
Hong Kong
September 26, 2012
Excellent service...but...
Good service and location
Been waited for 2 hours for the check in. Though provided late checkout (1pm) for compensation. Good service and location; however, the air-con in room keeps at 25. Tried to lower down the temp but only 1.5lower whole night, been sweated and couldn't sleep well. Stayed at club king room, nice bathtub with view..lounge at 3/f is nice too