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Excellent 8.7
Based on 944 reviews

Recent customer comments

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based on 944 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.2
  • Value for Money 8.3
  • Food/Dining 8.0

Ingrid L.
Hong Kong
July 21, 2012
spacious room
room is spacious and clean and well equipped. pool is particularly nice
the hotel is one without a casino thus it is nice and serene that one does not have to walk through noisy slot machines to get back to the room. but for those who enjoy a game or two, casinos are located in the adjoining hotel city of dreams. the room looks out to a vast piece of "about to be developed" land so there is no view but it is not a complaint per se. the room is spacious and clean and well equipped with coffee machine. overall it is a comfortable hotel that one would not mind staying in to chill.

Emily C.
July 16, 2012
very friendly staffs and nice big room
great location for shows and the new entertainment complex
great location and very friendly staffs great stay

Hong Kong
July 12, 2012
Business hotel at great location
Good location
It's a nice business hotel but not good for leisure. The morning buffet only offers limited choice, although service is wonderful.

chin T.
June 22, 2012
Fantastic hotel with huge room.
The room is huge and modern.
The hotel is one of the best I have seen. The room is big and well decorated.The restaurants in the hotel are excellent. Staffs are friendly.

yu Y.
June 22, 2012
nice hotel rooms are new and spacial
I like the big oppend concept bathroom
Grand Hyatt Macau is located away from the strip, in a complex called City of Dreams (alongside Hard Rock Hotel, and across the street from the Venetian). When you arrive, you are greeted with a beautiful waterfall, a gorgeous lobby with a sparkling chandelier, and piano playing in the Patisserie. Beijing Kitchen is traditional Chinese food - the hot and sour soup is addictive, and so is the fried crab, and the beef/noodles. Everything about the room is good with excellent amenities. They even offer a coffee making machine. I would definitely return to stay at this hotel the next time I am here.

Hong Kong
June 19, 2012
A wonderful hotel for business and family holiday
Big bathroom with nice vew
Hotels of Hyatt Group are really wonderful not only in the arrangement and security. As we have a new born baby and sent the message to the Agoda and hotel. The hotel arranged the baby bed and relative materials for baby. Also, as they provided the cake and fruit to us for celebrating the wedding anniversary. For a family with little baby is very convenience to stay in.

Mei W.
Hong Kong
June 12, 2012
spacious room, excellent lounge
The check-in time was supposed to be 2p.m. but the room wasn't available until 4p.m. but the room and the lounge were good

June 08, 2012
good service
good service
the room is very big. if compare with crown plaza hotel you will find that they can't qualify 5 stars hotel

Herman C.
Hong Kong
April 18, 2012
Lovely hotel with great room and service
Modern Style room with class and great service from staff
The room was great with a nice bar table and lovely living room and couch. The complimentary red wine and fruit bowl gave the hotel/room a nice touch of hospitality. Front desk staff was always helpful and very nice. Room service responded to requests in a quick manner.

Siu T.
Hong Kong
April 17, 2012
Nice room and facilities
I liked the Nepresso cofffee machine and provided complimentary capsules
Actually the room rate from the hotel web site is similar to travel agent. But you can earn 500 points to book through Agoda.