Back to hotel info

Excellent 8.7
Based on 949 reviews

Recent customer comments

Filter by traveler type

based on 949 reviews
  • Cleanliness 9.4
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.2
  • Value for money 8.3
  • Food/Dining 8.0

Ko S.
January 09, 2012
Nice hotel
Big and comfortable room with great service
very nice hotel room with big and nice bathroom. interior design of the room is great. hotel service is good with complimentary shuttle bus service from ferry terminal to hotel and also from hotel to several sightseeing location such as macau tower. complimentary show ticket for 'dragon treasure' show in the city of dreams for hotel guest. venetian is just across the road. nice heated outdoor swimming pool at level 3. hotel guest can buy ferry ticket to hong kong at the hotel lobby.

Joel H.
January 09, 2012
Awesome rooms!
Really big and nice rooms.
We got a corner room with a free upgrade, really big room! Value for money!

Claudia S.
January 08, 2012
Great location but staff attitude = thumbs down
Big Room
Rude check in staff other than that the room was spacious and fully equipped.

Hoi W.
Hong Kong
January 07, 2012
Nice hotel but bad check-in & out time.
Staff is polite and helpful. Washroom is big.
I travel with an infant (1.5month) and a 2-year old boy. The room is clean, tidy and comfortable. But check-in time is 3pm is late to me while I'm travelling with kids and I was hardly allocated a room before that. Check-out time is 11am which is too early. I simply can't enjoy the stay as a traveler who have to go out most of the day.

January 06, 2012
hotel with great staff but disappointing rooms
convenient if watching house of dancing waters
the room's airconditioning is located a few meters across the bed and therefore, the draft can be uncomfortable. bed also is directly facing the open bathroom and the brown and white tiles can be an eyesore. i have stayed in other grand hyatt properties and i have always been happy but this is one property that did not live up to my expectations. club lounge breakfast food choices are basic breakfast items; water, soda, juices are available throughout the day.

Tan P.
January 06, 2012
Great location with impressive room
Spacious room with impressive toilet
Good location, attentive service, spacious room with impressive toilet. The hotel was also not overcrowded with tourists. It had a lovely lounge area. We will definitely choose Grand Hyatt for our next trip to Macau

Alvin S.
January 06, 2012
Beautiful hotel with nice staff
nice bathroom, spacious and very neat room
We have a great time staying in Grand Hyatt Macau. The staffs are so accomodating and always courteous. The room is very nice and the bathroom is so huge. The decorations in the lobby are so welcoming... Very accessible to nearby hotels and shops but is short of restaurants to choose from. Rides going to nearby hotels are not a problem for the hotel has provided its own shuttle bus.

Wong C.
January 05, 2012
Lovely hotel with a big room
Very big room and friendly staffs
I check in on 22/12. Upon arriving the staff friendly show us the reception area and the check in was fast. The room was big as well as the toilet. The staff are helpful and friendly, always give us the information we need. We'll come back again next time..

Hon L.
Hong Kong
January 05, 2012
Nice environment
Facilities in room are tidy and clean
The hotel is pretty nice in the environment. And we booked the hotel with discount, therefore, I think it is worth to live in this hotel with this price in Macao. The room is pretty and clean, especially the bathroom. The area is enough for two people working at the same time.

Jennifer C.
January 04, 2012
Big rooms with big bathrooms
Nice bathroom setup
I was told to wait for a while at the lobby during check-in because they weren't able to find my booking confirmation at that time. They claim that I have no reservations with them for my booked date of stay. I argued with them and I asked to talked with their manager-in-charge to clear myself, and I was repeatedly asked as to when did I do the booking with them. I patiently repeatedly told them that I booked it more than a month ago via Agoda. When things got a little bit steamy due to the long wait, they finally gave me a room at the Grand Club Tower. The view from the hotel room is overlooking the airport runway. The room is big and amenities are at par with 5-star hotels. The bathroom was also big and has really nice facilities. They have a separate cubicle for the lavatory, and a big shower cubicle with separate shower head and bathtub area. The bathroom has two sinks located in-between the lavatory and the shower cubicles. Though there aren't so much food choices inside the hotel as The Venetian does, the hotel room is great as an overall experience.