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Excellent 8.7
Based on 949 reviews

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based on 949 reviews
  • Cleanliness 9.4
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.2
  • Value for money 8.3
  • Food/Dining 8.0

Jennifer C.
January 04, 2012
Big rooms with big bathrooms
Nice bathroom setup
I was told to wait for a while at the lobby during check-in because they weren't able to find my booking confirmation at that time. They claim that I have no reservations with them for my booked date of stay. I argued with them and I asked to talked with their manager-in-charge to clear myself, and I was repeatedly asked as to when did I do the booking with them. I patiently repeatedly told them that I booked it more than a month ago via Agoda. When things got a little bit steamy due to the long wait, they finally gave me a room at the Grand Club Tower. The view from the hotel room is overlooking the airport runway. The room is big and amenities are at par with 5-star hotels. The bathroom was also big and has really nice facilities. They have a separate cubicle for the lavatory, and a big shower cubicle with separate shower head and bathtub area. The bathroom has two sinks located in-between the lavatory and the shower cubicles. Though there aren't so much food choices inside the hotel as The Venetian does, the hotel room is great as an overall experience.

Amelia H.
January 04, 2012
Nice hotel and services are great
The room
We arrived on the peak season period, and when we checked in, they could not find any of our bookings, and lucky enough one of the staff speak the same language as us and is willing to help us. He was checking the system and finally find us a room which is an upgraded room since all are fully booked. We could not thank him more. The room is also very spacious and has a modern sophisticated feel to it. PS. I love the coffee machine.

Trina B.
January 04, 2012
Good hotel
Concierge desk
The hotel stay was good, the staff efficient and polite and most importantly unobtrusive. The concierge desk was extremely helpful. The room had a beautiful view of the Macau airport and was well laid out and spacious.

Hong Kong
January 03, 2012
Lovely Suite
Room is huge and neat
The room is much nicer than we thought and the huge living room is perfect for family. The room is equiped with coffee machine and free wifi. With the nice view of City of Dreams, you can spend a nice evening without leaving the room. By the way the free wifi is available in casino as well!

Kam L.
Hong Kong
January 02, 2012
Great Hotel
Top services
i stayed for two nights. the service is second to none. my plans had changed after my booking where an extra person wanted to come along. we didn't have enough beds so we had asked for one and they've gave it to us with no questions asked. the hotel location was a bit far since it's in the new area and all but there are plenty of free buses to get to other hotel you want. sames goes for all other hotels.

denny D.
January 02, 2012
One of the best hyatt hotel ever
very stylish, very modern
The hotel is very lavish, the lobby is just grand like its name and the rooms is very big. The bed is just heavenly, pillows are amazingly soft yet comfortable. Walking around the hotel you will find a huge complex called "city of dreams" which was packed with all the luxury shops, casino and restaurants. Across the road is the popular destination of tourists in Macau, the Venetian. So its location is simply great if you are planinng to visit there as well. Overall, the hotel is just outstanding. It is highly recommended for a short stay in Macau.

meng L.
December 30, 2011
very confortable and spacious room
they serve tea and coffee in the room with style
The suit room has a large living room, which make us feel very confortable, dont forget to try and make yourself coffee and tea in the room, they serve just not tea bag, they really has a coffee maker and fesh green tea leaves which I enjoy the most, but the only problem is they dont replace the fillings of the coffee the next day we stayed (maybe only in our case)so its a shame!

Juliette G.
December 28, 2011
Luxury hotel and fantastic reception
Very nice beddings, room layout and Well connected to casino
one word - fantastic! the hotel is well connected to casino and entertainment hub. when we checked in the hotel, the receptionist is very nice and we are well served. the room is very big and nicely layout between bedroom and bathroom. i have to mention that the bathroom is huge. there's also nespresso machine in each room which makes my experience over the top! classy classy! will definitely come back!!!!!

Mak K.
December 26, 2011
Loving Hotel with friendly staff
Easy access to casino
The stay is great and we enjoyed the shopping and casino very much. The hotel staff is professional and helpful.

December 26, 2011
very big and modern room
very easy access and free internet
shuttle bus stop right in front of the lobby and service is very good. This is the fastest check in hotel I have ever experience, less than 2 minutes!!! No deposit therefore the check out is even faster, less than 1 miunte!!! fantastic service.Very ideal for corporate traveller.