arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 939 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 939 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.1
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Staff Performance 9.2
  • Value for Money 8.3
  • Food/Dining 8.0

9 Chan Y.
Hong Kong
December 18, 2011
nice services, cozy room & beds
nice services, cozy room & beds
the hotel is bit too small overall. the room is not spacious but very tidy & clean. the bed is so comfortable! the staff offered professional & great services. the outdoor pool at the top is fabulous for sun bathing. the hotel is great for foodies - near to a lot of local shops selling street snacks!

9.3 Gordon F.
United Kingdom
December 17, 2011
Very Lovely modern hotel
The Suites are ouystanding
This is a very nice hotel in a large comples which is more for a resort style rather than a toutist who wants to go here and there in Macau

8.3 thammaphong I.
Thailand
December 16, 2011
more than a five star hotel
comfort of the room
I have a very great time with my family because this hotel treat you like home with a touch of business ambience. My family very enjoy the comfort of the in-room services and other details of the bedding and bathroom setting.

9.7 irman A.
Indonesia
December 15, 2011
Lovely hotel and fantastic rooms, two thumbs up!!
Nice location, nice rooms, and fantastic ambivalents!
we booked grand deluxe king which is basically a junior suite in other hotels. the rooms are huge with modern architecture, modern style of design of bathrooms and other items. i will book this hotel with the same type of room in no time the next time i visit macau agai!!

9 pornpimol S.
Thailand
December 13, 2011
Staff caring and helpful
Best service
Staff are well performed in taking care customers in every where.

9.7 Yoong K.
Singapore
December 11, 2011
Posh and beautiful hotel with great location,
The convenience of getting to the casino and to other casinos, the friendliness of the hotel service staffs. This was my second time to stay at Hyatt which I enjoyed very much.
this year march 2011 was my first stay at grand hyatt macau hotel and i loved it so much that made me came back in november 27 2011 to stay in the same hotel. the room is spacious, clean, bright, the bathroom is luxurious, very bright and sparkling clean. the location of the hotel is very convenient, going to the casino is so easy, getting to the airport is just 10 minutes by hotel shutter bus. the service staff were very friendly and helpful.

8.7 Muhammed R.
Singapore
December 08, 2011
What can I say? It's the Hyatt.
Luxurious & spacious room. Espresso machine in the suite was a nice touch. Checking in & out was a breeze.
Stayed in the Grand Suite in early December. Had high expectations but was not to be disappointed. Took a 5 min hotel shuttle from the airport to the Grand Hyatt. The Grand Suite was more than I could ask for. Lots of space with a seperate bedroom. 2 large 42 inch plasma tv & a dining table in the main room. The price was quite reasonable for such an opulent choice. Ordered room service a few times. Food was good but not very generous. Though once the staff got my dinner order wrong. Staff was very helpful with a very good command of english. Enjoyed my stay. Will be back.

8.3 Ng W.
China
December 07, 2011
Nice Hotel
Good location to have the show the house of dancing water
All the facilities are new in the hotel. I love the coffee maker in the room. The taste of coffee is excellent. It is only 5 mins walk to the theater to watch the show the house of dancing water. Besides, there are a lot of brand named products inside the city of dream.

8.7 Ng W.
China
December 07, 2011
Nice Hotel
Good location to have the show the house of dancing water
all the facilities are new in the hotel. i love the coffee maker in the room. the taste of coffee is excellent. it is only 5 mins walk to the theater to watch the show the house of dancing water. besides, there are a lot of brand named products inside the city of dream

8.7 Ng W.
China
December 07, 2011
Nice Hotel
Good location to have the show the house of dancing water
All the facilities are new in the hotel. I love the coffee maker in the room. The taste of coffee is excellent. It is only 5 mins walk to the theater to watch the show the house of dancing water. Besides, there are a lot of brand named products inside the city of dream.