arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 944 reviews

Recent customer comments

Filter by traveler type

based on 944 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.2
  • Value for Money 8.3
  • Food/Dining 8.0

paul H.
Hong Kong
December 22, 2011
Great experience
Less crowded than Venetian, good spa, large pool
Great outdoor pool, large room and excellent service

yeung Y.
Hong Kong
December 22, 2011
twin suite room-very good
good place
it is a very good hotel, i'll give 5 star +, very beautiful place, nice service, room is very big, coffee & chinese tea are very good, very comfortable bed, i'll come again!

Chan H.
Hong Kong
December 21, 2011
nice hotel
nice hotel
good hotel nice casino best hotel to stay if you go for the show at city of dream

South Korea
December 19, 2011
Very good service and location
Suttle bus
1. Free wifi 2. Free ticket of dragon's treasure show for guest 3. Nice pool and spa 4. The most various suttle bus lines among Macau hotels 5. Very nice service 6. Room is big enough for 3 adults If I go to Macau again, I will choose Grand Hyatt Macau indeed.

Chan Y.
Hong Kong
December 18, 2011
nice services, cozy room & beds
nice services, cozy room & beds
the hotel is bit too small overall. the room is not spacious but very tidy & clean. the bed is so comfortable! the staff offered professional & great services. the outdoor pool at the top is fabulous for sun bathing. the hotel is great for foodies - near to a lot of local shops selling street snacks!

Gordon F.
United Kingdom
December 17, 2011
Very Lovely modern hotel
The Suites are ouystanding
This is a very nice hotel in a large comples which is more for a resort style rather than a toutist who wants to go here and there in Macau

thammaphong I.
December 16, 2011
more than a five star hotel
comfort of the room
I have a very great time with my family because this hotel treat you like home with a touch of business ambience. My family very enjoy the comfort of the in-room services and other details of the bedding and bathroom setting.

irman A.
December 15, 2011
Lovely hotel and fantastic rooms, two thumbs up!!
Nice location, nice rooms, and fantastic ambivalents!
we booked grand deluxe king which is basically a junior suite in other hotels. the rooms are huge with modern architecture, modern style of design of bathrooms and other items. i will book this hotel with the same type of room in no time the next time i visit macau agai!!

pornpimol S.
December 13, 2011
Staff caring and helpful
Best service
Staff are well performed in taking care customers in every where.

Yoong K.
December 11, 2011
Posh and beautiful hotel with great location,
The convenience of getting to the casino and to other casinos, the friendliness of the hotel service staffs. This was my second time to stay at Hyatt which I enjoyed very much.
this year march 2011 was my first stay at grand hyatt macau hotel and i loved it so much that made me came back in november 27 2011 to stay in the same hotel. the room is spacious, clean, bright, the bathroom is luxurious, very bright and sparkling clean. the location of the hotel is very convenient, going to the casino is so easy, getting to the airport is just 10 minutes by hotel shutter bus. the service staff were very friendly and helpful.