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Excellent 8.7
Based on 944 reviews

Recent customer comments

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Excellent



based on 944 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.2
  • Value for Money 8.3
  • Food/Dining 8.0

Chee C.
Malaysia
October 11, 2011
Lovely room with great service
Spacious and comfortable room, excellent service
I had a wonderful stay at this lovely hotel that provides excellent service. Front desk staff are very helpful.

Tan L.
Singapore
October 07, 2011
Lovely Hotel
prompt room service
service excellence, security good and friendly,helpful front line and business centre.

Grace W.
Australia
October 06, 2011
Great rooms with good access to Macau attractions
Great rooms at attractive rates
We stayed at the Grand Hyatt Macau for 5 nights with 3 children, 2,5, and 7 years old, in the grand suite room. The suite was large, both beds were double beds. My partner and myself fit well within the one bed with our baby daughter in the middle. Our 2 older boys slept well on the other bed. Then there is the lovely sofa in the lounge, nespresso machine, classy chinese tea...........all brand new, spacious, modern, clean......We can go on forever. Location wise it was good, within the city of dreams complex, opposite to the venetians, complimentary shuttles to literally anywhere in Macau, airport, ferry, other casino complexes, taipa city centre where there's alot of yummy food...... The buses were new and clean and feels very safe to sit in. The aircond was a comfortable temperature. We celebrated our 10th year wedding anniversary there, and when we arrived there was a nice chocolate cake waiting for us on the kitchen bench. Thanks! we really appreciated it!

Ken L.
United Kingdom
October 05, 2011
Very nice
Nice rooms, great pool, decent gym for a hotel.
-Shuttle bus from the ferry terminal took a long time to come, unlike some of the hotels on the Macau side. -Early check in was not an issue, in fact I was upgraded. -Pool was very nice, my kids loved it. -Staff also honest, my wife forgot her scarf at the hotel restaurant (forget which one), called up the next morning and it was still there, delivered to our room within 30min.

mee C.
Malaysia
October 04, 2011
lovely hotel and service with a smile
best hotel
no comments for this hotels... stay good,location hotel so quite @ if didn't like city sound @ a lot foods in this place( city of dream) @ hotel so nice next time if i go holiday..i also find the hotel stay again

diana K.
Indonesia
October 03, 2011
lovely hotel
nice n comfortable hotel with friendly staff
good location (very near to airport), big room n very friendly staff..

Darren L.
Singapore
October 02, 2011
Wonderful place to spend time
Bathroom
Arrived early and requested for an early check-in, however rooms were full. First staff that served could not speak very much english. She could not even give me room rate for an extension. Returned around 2.30pm and was given a room. Services like room service, concierge were great. Food at the hotel was good.

Yang Y.
China
October 02, 2011
Big room and very nice lobby
Big and nicely decorated room,
Linked to big casino and shopping area. Opposite Venetian but cheaper. We enjoyed our stay.

TAM K.
Hong Kong
September 30, 2011
Good location, nice room
good service, nice room
It is one of the three hotels located in the City of Dreams, it is near to the performance centre of The House of Dancing Water. The hotel staff are very nice to us when we checked in the room. The room is big and new, the furniture are nicely designed and placed, we love the bath room a lot. The swimming pool is also big and nice. We are served with free fruits and chocolates and we received a warm greeting card fromt he hotel manager to celebrate our 2nd anniversary that made us very happy.

Robert M.
Philippines
September 29, 2011
Beautiful, modern and grand hotel.
Modern, spacious and luxurious rooms.
Excellent service staff were always courteous and helpful. Amenities were regularly replenished. Love all the luxurious touches that made our stay very comfortable. Our only problem was the hot water on tap & in the showers was just lukewarm. Otherwise, everything was above board.