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Very good 8.0
Based on 1126 reviews

Recent customer comments

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Very good



based on 1126 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.7
  • Food/Dining 7.4

Man L.
Hong Kong
November 17, 2013
Hotel can offer better services to customer
shuttel bus to pier, harbour view, room is ok
I feel sick on the check out day. But no hot water can be provide at the lobby. Just cold water offer.... may i know if u sick? will u drink ice water? And if hotel can provide more better services it would be grateful.

Rosemarie S.
Philippines
November 15, 2013
Nice stay accompanied by friendly staff.
View, food and staff
Nice and comfortable because everything you need was within your reach with the help of friendly staff you can easily access in all you want to go. Most of them are good in english language and no hazzle in communication. Yummy foods many choice and feel like at home.

Azril R.
Malaysia
November 07, 2013
Expensive
Location. Security. Relatively fast room service
Comfortable enough. Hotel is dated. In need of a major facelift. Toilets, albeit clean, definitely needs to be refurbished considering the price you pay and supposed 5 star status. Western food bland. Front desk staff were OK, reasonably helpful. But other staff e.g. doormen etc need finishing school lessons. They need to learn that perhaps waving your index finger in front of their faces when a paying resident of the hotel is waiting in line for a taxi to indicate there are no taxis is perhaps not the best way to treat customers. In any case I experienced much worse at other hotels (to the point where i was close to spitting in doormens' faces), so I assume it must be a culture thing. But as for the hotel, it has a great location, is cheaper than other similar options and has an honest front desk lady who told me to change my USD at the money exchange down the road instead of at the hotel which i appreciated. Overall a very OKish hotel.

Yong L.
Malaysia
November 07, 2013
Relax
Early check-in, clean and comfortable.
Good: Early check-in, clean, Wide lobby. Need to improve: We requested for a big bed throughout our stay, but were given twin beds. Restaurant and spa prices at higher side. Toilet wares need to upgrade.

LOW A.
Singapore
November 02, 2013
value for money
good location, large room size, nice bed
Excellent stay. Good location to access to local attraction. Nearby grocery shop and hong kong style restaurant makes us feel like in Hong Kong, very comfortable,

Li Y.
Hong Kong
November 01, 2013
Accessible hotel with a caring staff
caring crew, accessible, nice room
It's very nice hotel with a caring staff, whose just like our friend. The rooms are tiny with a wifi services (~US$20/ 24hrs), a little drawback of it is not as fast as what I expected (maybe the room design's issues), but that is great for you to find the information for your holiday. The staff here are full of caring to suggest the solution to solve our problem, from the internet access to buying the stuff consumed in our room. That is where you should say to the hotel staff just like what I said when checked-out "See you again next time!"

Sheau W.
Singapore
October 31, 2013
old hotel
old, old, old
very old rooms. dirty toilets, like back to the 70's. no adaptors

Christiono Z.
Indonesia
October 31, 2013
Old but gold
Location, Room, the staffs.
The grand Lapa Macau is associated to the Mandarin Oriental group. Therefore you would expect, great staffs, old hotel but bed pillows are goose-downs crispy cotton sheets and excellent room services. Grand Lapa has a charming classic vibe to its lobby and staffs were very helpful in helping me get around the city with the buses, always helpful always greeted by my last name. The staffs of the Grand Lapa gave me an excellent of the hotel and my trip to Macau.

Yip Y.
Hong Kong
October 31, 2013
nice
the price is very reasonable, easy transport, nice staffs

Roszalanhisham R.
Malaysia
October 29, 2013
nice hotel with very nice bed
centrally located,near to tourist attraction
very comfort bed, centrally located, a lot of good brand for shooping in the hotel