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Very good 8.0
Based on 1180 reviews

Recent customer comments

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Very good



based on 1180 reviews
  • Cleanliness 8.0
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for money 7.7
  • Food/Dining 7.4

RONG W.
China
March 30, 2015
Over Priced
Location is closed to the Outer Habour Ferry Terminal
I think it's only a 4-star hotel, it's definitely over priced, the room is not clean. Will not come back again

Evon L.
Singapore
March 09, 2015
Good location and very near to Sands
Clean environment
Great stay. Will go back again.

Frank B.
Canada
February 19, 2015
Only the gym and swimming pool are worth something
Gym and swimming pool,
I do travel the world and have stayed at different hotels including 3 stars because of the reviews, when I isualy don't go down from 4 stars and 5 star hotels.and have never complain about any of them, you get what you pay for; but for my last two stays : and grand lapa macau, absolutely very disappointed;wayyyy over priced for location, service. Must say staff were nice but Grand Lapa was just an Old hotel that charges for a 5 star and yet they still have those old TVs, no hair dryer, lots of female hair everywhere( I travel alone), carpet smells like piss in room and the entire area from the elevators to the room and the shower heads didn't work because of the calcium built up ... They still charge for Internet per night when all the others around are free. The staff were very rude, on my last day I moved to another hotel as I was not happy at all... Sorry grand lapa but you guys have much more to learn and change. No wonder they were not even 45% full... Sorry to say that, but still only wish them the best .

Chengzhu L.
China
February 05, 2015
No free wifi
Good

Peter K.
Canada
January 30, 2015
Lack of hotel upkeep / maintance prevents i5 star
Dinning room was well done but overpriced so poor value
Good value for the room but Wify & breakfast costs more than offset this benefit.

Dennis C.
Singapore
January 27, 2015
Old Hotel
Location

Sau M.
United Kingdom
January 22, 2015
The TV model is simply obsolete!
Service, cleanliness and quietness.
The TVs,which are far too obsolete, should be replaced.

Paul V.
Netherlands
January 18, 2015
Great location and best pool for kids in town.
Pool, kids club, location
Great

pui C.
China
January 10, 2015
The room is smaller than expected. no free wifi
comfortable bed, good service

Maria A.
Australia
December 29, 2014
half and half
The accomodation, location and staff service
While the accommodation location and service was something to be proud about however the service at the cafe and food for breakfast was shocking. Everything was warm rather than what it was supposed to be. A total let down. On the other hand their christmas accessories like cake and chocolate house was extremely successful snd well loved