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Excellent 8.5
Based on 1812 reviews

Recent customer comments

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based on 1812 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.6

Lasantha R.
United Kingdom
February 06, 2016
Fantastic service
Room, view, food
Great hotel. First room was a little smokey but got that changed to a great room with a Venetian view. Service was phenomenal. Well worth the stay and very comfortable with a good music selection.

Kwong L.
Hong Kong
February 05, 2016
Very good service
very good food

South Korea
February 05, 2016
Nice Hotel
Nice and Clean Hotel here in Macau

Fanny L.
February 04, 2016
Hard Rock Hotel Rocks
The whole experience is fantastic!!

Arkom J.
February 02, 2016
Good location
Was good

Arkom J.
February 02, 2016
Good location
Good location
Was good

Ivan U.
January 31, 2016
Nice rooms, good food outlets

Seng W.
January 31, 2016
Luxurious Enjoyment
Had a 2 nights luxurious stay at Hard Rock Hotel Macau. Only complaint is that is quite a distance to travel if you wanna head out to enjoy some local food at their local streets.

Graciela P.
United States
January 29, 2016
Great service
location, service, comfort
Excellent! we had a couple of issues with our booking that morning, which was my fault but the staff at the Hard Rock did everything they could to accommodate us. Everyone was friendly and helpful. The rooms were clean and we had a great view. I think having free breakfast with the price we paid would be better but overall a great hotel.

Heather D.
January 27, 2016
A relaxing holiday
room, staff, Hard Rock Cafe restaurant
First off, the staff were fabulous! We had a situation with a lost wallet (not in the hotel) and the staff did everything possible to help us locate it (which we did). They were always friendly and accommodating with our needs. Although we did initially change rooms (the first smelled of stale smoke), the second room (stayed for two nights) was lovely-spacious, clean and comfortable. We felt the breakfast buffet was pretty minimal and expected more from a 5-star hotel; however, the Hard Rock Cafe restaurant was everything these restaurants are-fun, good music, friendly service, and delicious food! We would go back if the chance arises!