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Excellent 8.5
Based on 1844 reviews

Verified traveler reviews

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Excellent



based on 1844 reviews
  • Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 7.6

Arkom J. from Australia
Solo travelers
Stayed one night in January 2016
Good location
Was good
Reviewed February 02, 2016

Arkom J. from Australia
Solo travelers
Stayed 2 nights in January 2016
Good location
Good location
Was good
Reviewed February 02, 2016

Ivan U. from Philippines
Solo travelers
Stayed 2 nights in January 2016
Review
Nice rooms, good food outlets
Reviewed January 31, 2016

Seng W. from Singapore
Solo travelers
Stayed 2 nights in January 2016
Luxurious Enjoyment
Had a 2 nights luxurious stay at Hard Rock Hotel Macau. Only complaint is that is quite a distance to travel if you wanna head out to enjoy some local food at their local streets.
Reviewed January 31, 2016

Graciela P. from United States
Couples
Stayed one night in January 2016
Great service
location, service, comfort
Excellent! we had a couple of issues with our booking that morning, which was my fault but the staff at the Hard Rock did everything they could to accommodate us. Everyone was friendly and helpful. The rooms were clean and we had a great view. I think having free breakfast with the price we paid would be better but overall a great hotel.
Reviewed January 29, 2016

Heather D. from Canada
Couples
Stayed 2 nights in October 2015
A relaxing holiday
room, staff, Hard Rock Cafe restaurant
First off, the staff were fabulous! We had a situation with a lost wallet (not in the hotel) and the staff did everything possible to help us locate it (which we did). They were always friendly and accommodating with our needs. Although we did initially change rooms (the first smelled of stale smoke), the second room (stayed for two nights) was lovely-spacious, clean and comfortable. We felt the breakfast buffet was pretty minimal and expected more from a 5-star hotel; however, the Hard Rock Cafe restaurant was everything these restaurants are-fun, good music, friendly service, and delicious food! We would go back if the chance arises!
Reviewed January 27, 2016

Ho V. from Hong Kong
Couples
Stayed one night in December 2015
nice room and friendly staff, near casino
Nice and good. Will come again if more packages available in this hotel.
Reviewed January 26, 2016

Zi L. from Malaysia
Couples
Stayed 3 nights in January 2016
modern wonderful hotel
environment, location and value
Reviewed January 26, 2016

Meisje S. from Indonesia
Couples
Stayed 2 nights in January 2016
Nice Hotel
Location, Services, Clean
Overall very satisfied
Reviewed January 19, 2016

Chang J. from Malaysia
Couples
Stayed one night in January 2016
Nice stay at Hard Rock Hotel
Friendly & helpful staff, Centrally located, comfortable room
Overall satisfied with the stay at Hard Rock hotel Macau, we welcome by friendly staff, fast check in, staff were ready to help, comfortable & clean room. The hotel was centrally located where we can hang around in Macau.
Reviewed January 19, 2016