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Excellent 8.5
Based on 1812 reviews

Recent customer comments

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based on 1812 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.6

Yew L.
Hong Kong
January 01, 2016
Excellent service each time we visit
Service, pool, staff

December 31, 2015
Excellent stay
large room, very clean, staff performance
We arrived during evening, the check-in was effectively fast; furthermore, the receptionist was very helpful to share the travelling information. Same with the bell boy as well. The rooms were spacious, unique, large, clean and very needful. The breakfast is good but still have room to improve, like be more variety. The location is awesome, opposite of Venetian, can watch the dancing water at the place, free shuttle, etc. Fully recommended.

Donald L.
United States
December 29, 2015
Location (close to poker tournaments), drinks in the Hard Rock restaurant, cant think of a third......
Expensive hotel but only average rooms. Under average when compared to other Macau hotels in same price range. Strange room arrangement with separate rooms for toilet and shower area. Made the overall toilet/shower experience feel cramped.

Irma G.
December 28, 2015
good hotel
Good location, free shuttle bus, and fantastic staff
We stay 2 night at hard rock which is a good one, because the location is very strategic and hard rock have shuttle bus to almost every point in macau

ming E.
December 26, 2015
room need some renovation, breakfast daily change
house keeping,security and transportation
Just OK,70%happy about it.

Fook Y.
December 25, 2015
Hotel condition, Location, Value for money

hong Y.
December 24, 2015
so far so good no complaint

December 23, 2015
Good location
Location, staff performance, comfort
My stay was comfortable, room is of decent size and clean. The bathroom design is a bit odd and you have to stand on the bathtub for shower. Next to Venetian and plenty of free shuttle bus to other parts of Macau.

Chiu A.
December 22, 2015
a 5-star one-stop-shop-eat-sleep-destination.
excellent services, good food and shopping!
one word... excellent!

Budi L.
December 21, 2015
between toilet and bath room are not connected
location and design
nice place to take rest, but unfortunately when need to go to toilet but not connected to bathroom, so it was not too comfort. better put them together so more convenient