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Excellent 8.5
Based on 1836 reviews

Recent customer comments

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Excellent



based on 1836 reviews
  • Cleanliness 9.0
  • Facilities 8.7
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 7.6

Merline K. from Indonesia
Families with older children
Stayed one night in July 2016
Great Hotel and location
The staffs were very helpful and attentive, room is clean and awesome, location wise is also good.
Reviewed August 02, 2016

Renuka M. from Thailand
Couples
Stayed one night in July 2016
Great!
Love Hard Rock hotel everywhere especially this one. The staff is really helpful and the location is just perfect! Will go back there again when I get to visit Macau.
Reviewed July 30, 2016

Yih C. from Malaysia
Couples
Stayed one night in July 2016
Nice Hotel
Clean and comfortable room. Staffs are friendly and helpful. Like to swimming pool.
Reviewed July 21, 2016

Xiufen H. from China
Families with young children
Stayed 3 nights in July 2016
excellent location so convenient
excellent location so convenient
Reviewed July 21, 2016

Diana C. from Singapore
Families with young children
Stayed one night in July 2016
Lots of room for improvement
Macau is a lovely place, we have been here many times. This is our first staying in Hard Rock Hotel. We feel that service could be better and staffs could be friendlier and smile more. Its very stressful to be talking to staff when are in constant bad mood or seem unapproachable. The bus transfer stop us at the Casino entrance which is inconvenient as we need to take a escalator to the 2nd floor and from there take a lift to the ground floor to the lobby, as the hotel lobby is located in the next building. So unless you have no luggage then it would be ok. The bus could have easily drop us at the hotel lobby but instead at the casino next to it.
Reviewed July 21, 2016

Carlo A. from Philippines
Couples
Stayed one night in July 2016
Great place and great price
Good value for money. Very comfortable and very good staff. Happy guest here
Reviewed July 21, 2016

Melissa Y. from Australia
Couples
Stayed 2 nights in July 2016
Convenient hotel wit excellent staff
Great hotel with convenient location and free shuttles around to the town and ferry. Staff are courteous and excellent.
Reviewed July 20, 2016

Lawrence K. from Taiwan
Solo travelers
Stayed 2 nights in July 2016
Nice
I would choose the same hotel if I travel to Macau again.
Reviewed July 19, 2016

Ferry F. from Indonesia
Couples
Stayed 2 nights in July 2016
I Love The Swimming Pool
You can heard music in the water, and this hotel gave excellent service, and warm staff.
Reviewed July 18, 2016

Lee Y. from Malaysia
Couples
Stayed one night in April 2016
Overall great experience
Great staff service and easily accessible from airport or ferry. Good location to anywhere around Taipa.
Reviewed July 17, 2016