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Excellent 8.5
Based on 1838 reviews

Recent customer comments

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Excellent



based on 1838 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.6
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Yee F. from Malaysia
Couples
Stayed one night in November 2015
Feels like king/queen
very friendly customer service front desk, room is larger than expected, having 5 star services.
Very Awesome trip. Would come for another stay again if visiting again. A warm welcome given by the complementary welcome drink at Hard Rock Cafe. Sandy pool side to have the beach side feel. Nice view and strategic location to go for shopping/ casinos.
Reviewed November 20, 2015

LIM K. from Malaysia
Families with older children
Stayed one night in November 2015
Amazing stay
Ambiance, Tidy & Friendly
Reviewed November 18, 2015

Shirlene T. from Singapore
Solo travelers
Stayed 3 nights in November 2015
good experience
service,amenities, shuttle bus
Reviewed November 17, 2015

CHEUNG M. from Australia
Solo travelers
Stayed one night in October 2015
Nice Hotel
a lot of events in this hotel, excellent service, a lot of resturants nearby
Reviewed November 16, 2015

chia P. from Malaysia
Couples
Stayed one night in November 2015
Great, memorable one ~~~!
Design, cleanliness, facilities,....
Enjoyable and unforgetful
Reviewed November 15, 2015

Poh L. from Singapore
Couples
Stayed one night in November 2015
Pleasant & comfortable hotel.
Towels, pillows & bed sheets are clean, free wi fi and near to House of Dancing Water theatre.
Hotel staff are courteous & helpful. My Husband broke a glass & sustained a small cut on his hand. Housekeeping staff, Shenguo responded promptly to remove the broken glass and cleaned up the mess. He reported the incident to. Duty Manager, Thomas who offered first aid and also informed me that I do not need to pay for the broken glass. We will certainly choose Hard Rock Hotel for our next holiday to Macau!
Reviewed November 11, 2015

Michael M. from Germany
Couples
Stayed one night in November 2015
Great Weekend Escape
Cool and rocking atmosphere
Nice weekend escape from HK to see the House of Dancing Water. Hotel is located perfectly for that. Nice Pool Area - typical Hard Rock Atmosphere and Food with nice Music played everywhere (not the typical elevator music). Will be back again for sure.
Reviewed November 11, 2015

Ching L. from Malaysia
Groups
Stayed 2 nights in October 2015
Thanks for ur birthday cake!! It's surpising me
Location, environment and staff attidute.
Reviewed November 04, 2015

Jasmine L. from Singapore
Families with young children
Stayed 2 nights in October 2015
Great hotel!
Staff, cleanliness of the room and location
Great hotel with good network of shuttle buses. Near to cotai sands central and others. Hotel staff are great and accommodating.
Reviewed November 03, 2015

Yaohan Y. from Indonesia
Couples
Stayed one night in October 2015
Must come back
Comfort, clean and luxury
Reviewed October 31, 2015