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Excellent 8.5
Based on 1768 reviews

Recent customer comments

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based on 1768 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.7
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.6

8 Margareth C.
September 12, 2015
Happy stayers
Cleanliness, Dancing Water Show & Wifi
Enjoyable & comfortable

9.3 poyu L.
September 06, 2015
location is good, room is big

United States
September 04, 2015
Nice comfort room
Helpful staff, nice playroom at 3/F, clean and comfort room

8.3 Wing I.
Hong Kong
September 04, 2015
Clean room and good service
Staffs are friendly and they can help to make reservation of a restaurant. The room is clean and comfortable.

10 Phongsak C.
September 03, 2015
good hotel
location facility clesness
good hotel

6.3 LAU L.
September 01, 2015
Quality control of cleanliness not good enough
Friendly and helpful staff
Kind of disappointed with the quality control of the hotel. A basic cleanliness at the alcohol drink in the room are full of dust. Staff are friendly and helpful.

8 Vivian G.
Hong Kong
August 19, 2015
Clean, Nice Staff, Large Beds, Smells Good
Clean, Nice Staff, Large Beds
It was a pleasant stay! The bed's comfortable, the extra bed is comfy too! The hotel staff is very nice, and this hotel's hygiene is better than the hotels in Venetian and Galaxy. The shower is not strong enough though, it's something Hard Rock should work on. PS. We had fun in the casino too! Unlike other casinos, the dealers and the managers are much more friendlier and taught us how to play with a smile on their face. This is one of the main reasons why we'll stay in Hard Rock Hotel next time we visit!

9.7 Hui T.
August 18, 2015
Memorable to stay at Hardrock
Good service from the staff, meaningful of the slogan at the front counter

10 Santino A.
South Africa
August 17, 2015
Location, Price, Comfort.
This hotel is just way too cool. Great price, great location, great service. Def recommend to others!!! Loved my stay and the staff were amazing.

8.7 Fern O.
August 13, 2015
Awesomeness comes with a price tag
Rooms, service, accessibility
The room was simply awesome! Comfortable beds, luxurious bathroom and very large space. Clean and nice smelling lobby, friendly and helpful staff. But awesomeness ain't cheap. Nevertheless, it was definitely worth a night's stay. Will return to Hard Rock Hotel if I were to visit Macau again.