Back to hotel info

Excellent 8.5
Based on 1842 reviews

Recent customer comments

Filter by traveler type

based on 1842 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.6

Jasmine L.
November 03, 2015
Great hotel!
Staff, cleanliness of the room and location
Great hotel with good network of shuttle buses. Near to cotai sands central and others. Hotel staff are great and accommodating.

Yaohan Y.
October 31, 2015
Must come back
Comfort, clean and luxury

Yuk L.
October 26, 2015
Excellent Hotel with Rock Star Service
Hard Rock Cafe, Location, in-room amenities
We booked one night stay for Bigbang concert, it was only 5-10 mins walking distance to the theater. All staffs are so friendly and helpful. I was so regret to book here only for one night, which i could have enough time to borrow their DJ mixer and of coz Rock Star guitar to play. Last but not least, i would recommend everyone to try their hard rock cafe, the Jumbo Combo snack platters and milk Shake were delicious! i would definitely come back for the next trip to Macau!

paul-francois P.
October 25, 2015
Nice rooms, good location.
Suites are nice.
The staff does not speak very good English but they are welcoming and friendly

Lee O.
October 24, 2015
great !
Staff young and energetic, fast respond to guest's request, the view facing Venetian is great

Chia-chuan C.
October 24, 2015
Very good food.
Good food. Clean room. Good service.
Very good experience with my stay.

Rizki N.
October 24, 2015
Cozy Comfort Friendly Staff
Great area, seimmingpool awesome and nice food with great hospitality

Laurent M.
October 22, 2015
Great atmosphere
Atmosphere, convenience, entertainment
Great hotel, very friendly and helpful staff, good entertainment. Already stayed there 4 times, and will go back.

Choi T.
October 22, 2015
Below expectation - no value for money
1) breakfast good varieties 2) staff helpful 3) integrated hotels casino and theatre (dancing water) convenient
Very below our expectation and not worth the high room rates - like 3.5 star. Room deco is not nice. Room layout esp separate toilet and bathroom with heavy door is not practical. No sofa for the big space in the room. Room facing another building - no view and need to see side for view of Venetian. Bath tub - so high and wide difficult and dangerous to climb up to take a bath. Switches are at the entrance - no light control at bedside. Lift - to swipe and floor button so low. Have to bend down. Not practical. Room is not properly clean - table top still dirty and housekeeping just open the door while we were still in the room to replace drinks and titbits. In other words, room was not ready before we moved in. Room and toilet smells cigarette smoke. This is the worst hardrock hotel we stayed.

Kelly N.
October 16, 2015
I like their service the most.energetic and caring