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Excellent 8.5
Based on 1848 reviews

Recent customer comments

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based on 1848 reviews
  • Cleanliness 9.0
  • Facilities 8.7
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 7.6
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Margareth C. from Singapore
Families with young children
Stayed 2 nights in September 2015
Happy stayers
Cleanliness, Dancing Water Show & Wifi
Enjoyable & comfortable
Reviewed September 12, 2015

poyu L. from Taiwan
Stayed one night in September 2015
location is good, room is big
Reviewed September 06, 2015

TSANG Y. from United States
Families with young children
Stayed one night in September 2015
Nice comfort room
Helpful staff, nice playroom at 3/F, clean and comfort room
Reviewed September 04, 2015

Wing I. from Hong Kong
Stayed one night in September 2015
Clean room and good service
Staffs are friendly and they can help to make reservation of a restaurant. The room is clean and comfortable.
Reviewed September 04, 2015

Phongsak C. from Thailand
Stayed one night in February 2015
good hotel
location facility clesness
good hotel
Reviewed September 03, 2015

LAU L. from Malaysia
Stayed one night in July 2015
Quality control of cleanliness not good enough
Friendly and helpful staff
Kind of disappointed with the quality control of the hotel. A basic cleanliness at the alcohol drink in the room are full of dust. Staff are friendly and helpful.
Reviewed September 01, 2015

Vivian G. from Hong Kong
Stayed one night in August 2015
Clean, Nice Staff, Large Beds, Smells Good
Clean, Nice Staff, Large Beds
It was a pleasant stay! The bed's comfortable, the extra bed is comfy too! The hotel staff is very nice, and this hotel's hygiene is better than the hotels in Venetian and Galaxy. The shower is not strong enough though, it's something Hard Rock should work on. PS. We had fun in the casino too! Unlike other casinos, the dealers and the managers are much more friendlier and taught us how to play with a smile on their face. This is one of the main reasons why we'll stay in Hard Rock Hotel next time we visit!
Reviewed August 19, 2015

Hui T. from Malaysia
Families with older children
Stayed 2 nights in August 2015
Memorable to stay at Hardrock
Good service from the staff, meaningful of the slogan at the front counter
Reviewed August 18, 2015

Santino A. from South Africa
Solo travelers
Stayed one night in August 2015
Location, Price, Comfort.
This hotel is just way too cool. Great price, great location, great service. Def recommend to others!!! Loved my stay and the staff were amazing.
Reviewed August 17, 2015

Fern O. from Singapore
Stayed one night in December 2014
Awesomeness comes with a price tag
Rooms, service, accessibility
The room was simply awesome! Comfortable beds, luxurious bathroom and very large space. Clean and nice smelling lobby, friendly and helpful staff. But awesomeness ain't cheap. Nevertheless, it was definitely worth a night's stay. Will return to Hard Rock Hotel if I were to visit Macau again.
Reviewed August 13, 2015